How Do I Hide the 'Create Emergency Change' Interceptor on SOW for Incident P3 and P4?

[SpartanW4963600]

Hello all,

I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.

It should be visible only when the Incident Priority is P1 or P2.

How can we achieve this, and are there any other options for the SOW?

Please see the Pictures.

Thanks.

[Ankur Bawiskar]

@SpartanW4963600 

I don't think you can control the visibility of that based on the Priority of the INC from where this page was being redirected.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[harini2010v]

@SpartanW4963600  Was there any solution? 

@Ankur Bawiskar  I need to hide the emergency change model for non-major incidents. how do i do it? 

[Ankur Bawiskar]

@harini2010v 

can you post a separate question for this and share all the details and screenshots, tag me