How should I re-direct survey page to sp page instead Native UI

B Ashok
Tera Guru

Hello Team,


When end user clicks on survey link, it's re-directing to the backend native UI with the below mail script. 

BAshok_0-1724053263793.png

 

https://xyz.service-now.com/now/nav/ui/classic/params/target/assessment_take2.do%3Fsysparm_assessabl...

 

BAshok_1-1724053463157.png

 

Could you please help, how to re-direct the link to Service Portal Page. 

 

Thanks

Ashok

3 REPLIES 3

Bhavya11
Kilo Patron

hi @B Ashok ,

 

Please check

Navigate to "Assessment properties" - > checked the first checkbox ("Allow Survey link from email to open Service portal view ") .

 

if that false then you need to change the property or link logic 

 

something like below

'sp?id=take_survey&instance_id=' +  current.sys_id;

 

 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

 

Thanks,

BK

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK

B Ashok
Tera Guru

Thank you it's working. 

 

Navigate to "Assessment properties" - > checked the first checkbox ("Allow Survey link from email to open Service portal view ") .

Bhavya11
Kilo Patron

hi @B Ashok ,

 

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution".

 

 

Thanks,

BK

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK