There are 1956 duplicate incident records created within a span of 20 minutes. After careful examination, we understand that these were created because of the inbound action 'Create Incident'. It has generated 1956 duplicate records even though we ha...
Hello everyone, I have a requirement:1. Build a service catalog for info sec team.2. Once user submits the request it gets assigned to a fulfillment group.3. If user has provided insufficient information in the request, one of the member from the ful...
Hello, Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it.I have a Change request and Ctask is created for it. Ctask is closed but it is having mandatory fields which are not filled. What are th...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
My client has a need to trend pm_project.work_effort at the record level.I'd like to keep the solution entirely in PA rather than adding fields and/or business rules, etc.The field: 'work_effort' is labeled: "Actual effort".Can I use Bucket groups?I'...
Hello CommunityI would like to know how I can have the emails that I send and receive here, on the additional comments be update on in here, like the when its update when I assigned to somebody to the request, or when the state changes. email sent/re...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
I have a Mid Server Script File and Im trying to make it run in the mid server. Mid Server Script FileName: testfile.sh#!/bin/sh echo 'hello' >> test.txt Calling it by using MIDServerSystemCommandUtil (OOB) new global.MIDServerSystemCommandUtil()....
Hello. We like to use order guides in our service portal to present a less cluttered list of choices to our users, but since the VA cannot present them in a conversational manner, we would rather have VA present the catalog items individually. I am...
I want to remove the Follow Button. How can i do that?
This is the notification for CAB Request Delegate that was added, but it is not triggering when I add a CAB delegate. Do I need to change any condition? This is OOB, right? Also, please explain how this notification works.
Hi Community,I have a requirement related to the GRC Attestation form. As you know, the form includes an "Attach Evidence" field. I want to apply a condition so that only specific file types (e.g., PDF) can be uploaded through this field — other form...
Hi, I have a question regarding the Email Client Template configurationI've added the email address from the 'Email Client From Address'. But, this email address is a distribution listIs there any configuration needed so it could work, or is this set...
Hello everyone, I'm working on an ATF test. While submitting the Request from employee centre the UI triggers a JavaScript confirm() dialog, like this:var correctInfo = confirm("Are you sure that " + answer.name + " with userid " + answer.userId + " ...