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Hide Category and Subcategory depending on case type

Hi All,I am trying to hide the category and subcategory depending on case type option.If casetype = 'remittance advice' 'rejected invoices' or 'anything else' then hide category and subcategory (keep description and short description)Any other case t...

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LJ_23 by Tera Contributor
  • 536 Views
  • 6 replies
  • 0 helpfuls

Change task and Change request report

I created a report with the following criteria, yet no data is showing even though records exists matching the criteria.  Please let me know if I am missing something in the filtering that I am using.  ctask Actual end date = Last 2 years AND Short D...

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angelerie by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

Resolved! Create standard change every month

I want to schedule standard change on monthly bases so standard change be created every month. I have tried scheduling job but it create normal change I tried creating flow designer and set type as standard but it also creating normal change. 

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Help required in Virtual Agent

Hi ServiceNow Community,We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there ...

Virtual agent shows No agent availability message

When we check in the agent presence history, the agents are available but still getting the 'No agent availability message'. If the agent doesn't accept the chat, might get the 'No agent availability message'. How to check whether the agent get the c...

Priyakaran by Tera Contributor
  • 407 Views
  • 2 replies
  • 0 helpfuls

Translated HTML issue

I have a business rules below to update the translated HTML (tracking_history) field with comments and work notes  So far the update is working in english language but somehow it doesn't update the field when i switch the language to french , i canno...

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MattCoscos by Tera Contributor
  • 581 Views
  • 2 replies
  • 1 helpfuls

Report Filtering based on user attribute

Hello ServiceNow Community, I have a requirement where I need to create the reports based on the conditions below. I am not familiar with how to enforce this logic, and hoping you can help resolve. 1. Filter by Tickets Opened By the user's manager. I...

saminsaju by Tera Contributor
  • 732 Views
  • 3 replies
  • 0 helpfuls