Hi All, Chat getting closed abandoned even if agents are available and even end user waits for some duration to get response from the agent. Below points are what i understood from the docs, but even if user is waiting for some time, chat getting clo...
while creating or opening existing reports on any table ,I am getting error. Anybody came across this issue?for example, incident change task, sc_req_item tables
I have a two stage Order Guide Sequence configured. The first stage involves a request for a security review and the second stage has a request item that has a reference field to select a completed security review request item. I have two steps in th...
when a line manager not approved with in 3 days then the notification goes to linemanager.manager . If linemanager.manager also not approved with in five days( this period line manager should be also able to approve ) , then the request will be cance...
I have a UI button on a form which I want to hide in the backend but not in the portal. How to do this?
while approving the record in case while viewing from portal view "system" name is coming instead of username who approve the approval record. when can be the issue?
Hello, everyone! I'm trying to make contextual sidebar collapsed on Record Page load, but it shows an empty container when I set Initially Collapsed to true. I found this article, but I didnt understand the solution. Where is the defaultDividerPosit...
Hello Everyone,can we create automatically problem record based on repetition of Incident CI using GENAI.could you please help with solution or artifacts.Thanks in advance,Sayan Ghosh
What type of encryption/algorithm does SFTP uses? I can't find an official document from ServiceNow. Also, what type of encryption is used to encrypt the password in the Data source for SFTP file retrieval method?
How can I create success score reports for Change Requests in ServiceNow?I'm looking to:Track % of successful changes (e.g., no rollback, no related incident).Group results by assignment group or change type.Use either normal reports or Performance A...
Hello, I'm trying to find out what ServiceNow's recommendations are regarding retention policies for each of these two system tables: [sys_email] and [sys_audit_delete], or what industry best practices exist on this topic: - What are the recommended ...
My instance is using Xanadu Patch 8 with the current version of Service Operations Workspace. In the List view of SOW, is there a way to remove the two first columns? Column 1 contains a pencil icon and menu or copy URL icon (and a lot of white space...
Hi Team,Given that I am a SOW user in the ITSM spaceWhen I open an interaction ticketThen the Custom Product field on an Interaction is set to Incident How to achieve this. Regards,Abhilasha G T
Hello. I have the following UI Action button - Task Assessment, that when clicked on the [idea] form table should create and assign a new survey. Within the UI Action I added the following triggerAssessment() function: function triggerAssessment() {...
Hi All, I have Requirement need to create multiple ritm based Multirow Variable set. Based on adding rows create ritmsex: if user add 4 rows in variable set, 4 ritms has to create under one REQ. IN every ritm variable should be populated. Then 1st ro...
