Hello Community I need to create a blackout period that identifies all changes assigned to specific IT teams. If one of these teams attempts to create a Change Request during the blackout period, ServiceNow should notify them of the conflict.I want t...
Hi Everyone,I'm encountering a discrepancy between the number of records retrieved using a background script and the actual count shown in the cmdb_sam_sw_install table UI.Here’s the script I’m running:var installGR = new GlideRecord('cmdb_sam_sw_ins...
I have a scheduled job to trigger notifications on the le_case table. I tried to run job as system admin, myself who has admin access and user that has le_case table read/write access. The job runs but fails to retrieve data even though there is matc...
Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat. For now they would like to keep using connect chat for a few...
Hi SN Community, We have Virtual Agent configured on a single portal to support both HR and IT service requests. Live Agent handoff is also configured for both HR and IT topics. The challenge is with Live Agent routing when a user's conversation incl...
Hi Everyone, If run the below script var inc = new GlideRecord('incident');inc.addActiveQuery();inc.orderByDesc('sys_created_at');inc.setLimit(10);inc.query();while(inc.next()){gs.print(inc.number);} Getting below out put [0:00:00.031] Script comple...
Is there any way to add columns under impacted services/Affected CIs tab in MIM Workbench View.
Please give the brief knowledge about the ACL.Thank you !
I'm attempting to embed an external website inside a ServiceNow UI Page using an <iframe>. The goal is to keep users within the platform while displaying external content (such as https://www.google.com) directly in the portal interface. What I've T...
Hi Folks, I currently working on virtual agent for ITSM module only on service portal.I want to enable users directly chat wit live agent support.First iam implementing on my project, i have no idea how set up live agent. live agent support on chat w...
Hi All,I have created 2 assignment rules with different conditions and different execution orders. But the case is still assigned to the group which having the lowest order assignment rule. If all the conditions are met, then it should be assigned to...
Agents are getting the notification on receiving the chat first time, but agents are not receiving sound /notifications in between chat with END user & Agent. We can see all the notifications are enabled on workspace. But the sound notification is on...
I'm using the continuous improvement module to manage improvement efforts, and other departments now want to start using the module within our instance. I'm finding it difficult to picture scaling this to more teams as the only filtering options othe...
When we create an incident via Virtual agent , some time its takes valid subcategory some time it taking blank value need to know where do we see the logs from VA generated in SNOW :some one help me on this investigation part
I am currently using Agent Chat in the Service Portal, but I want to switch to using the Virtual Agent instead. I have installed the required plugins (Virtual Agent and ITSM Virtual Agent Conversations) as mentioned in the documentation, and followed...