How to add different message on the catalog item for portal view and self service view

nayanmule
Tera Expert

Hi All,

I have a requirement, where would like to show some message with different links on a catalog item.

 

For eg. If I am ordering catalog item from selfservice view, I need to have a different message.

nayanmule_0-1741091766673.png

and when it is ordered from portal, it should be a different message.

 

Thanks 

Nayan

 

1 ACCEPTED SOLUTION

Robbie
Kilo Patron
Kilo Patron

Hi @nayanmule,

 

When you mention you'd like to display a different 'message'. Can you expand a little on. what you mean by 'message' please?

Are you referring to a subset of text within the Description for example? Or are you referring to a popup message which displays after an activity such as a change of value?

 

Don't forget you have UI Policies and Catalog Client Scripts at your disposal whereby you can show and hide fields and display messages based on the 'UI type'. When you select 'Desktop, this refers to the native and backed Self Service view, where as 'Mobile / Service Portal' refers to the front end 'Portal' view.

See below screen shot for guidance.

 

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.




Thanks, Robbie

 

Screenshot 2025-03-04 at 12.48.42.png

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@nayanmule 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader