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03-04-2025 04:37 AM
Hi All,
I have a requirement, where would like to show some message with different links on a catalog item.
For eg. If I am ordering catalog item from selfservice view, I need to have a different message.
and when it is ordered from portal, it should be a different message.
Thanks
Nayan
Solved! Go to Solution.
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03-04-2025 04:58 AM
Hi @nayanmule,
When you mention you'd like to display a different 'message'. Can you expand a little on. what you mean by 'message' please?
Are you referring to a subset of text within the Description for example? Or are you referring to a popup message which displays after an activity such as a change of value?
Don't forget you have UI Policies and Catalog Client Scripts at your disposal whereby you can show and hide fields and display messages based on the 'UI type'. When you select 'Desktop, this refers to the native and backed Self Service view, where as 'Mobile / Service Portal' refers to the front end 'Portal' view.
See below screen shot for guidance.
To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
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03-31-2025 05:43 AM
As per new community feature you can mark multiple responses as correct.
If my response helped please mark it correct as well so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader