How to Add email body to the comments or work notes in ServiceNow

[Arun91]

Hi,

I have a requirement to copy the body of the email to work notes or comments in ServiceNow. How to achieve this.

[Arun91]

You are sending another email via that inbound what do you want in that? the email received body to be added in the body of the ticket

[Ankur Bawiskar]

@Arun91 

you can send that in the eventQueue as event parm2 and then use that in email body

what did you start with and where are you stuck?

[Arun91]

Could you please share some example here

I used like this

gs.eventQueue("event name", current , email.from, function name);