How to add work notes detail under provider notification
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09-29-2025 07:43 AM
I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.
My goal is to include the content of the work notes in this notification. However, I've noticed that the notification record is created on the live_notification table, and there doesn't seem to be a direct variable to access the work notes content.
Is there a way to access the work notes from the live_notification table for my notification?
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09-30-2025 12:15 AM
see if this helps
Adding Recent Worknotes to @mention Notification
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-30-2025 12:21 AM
Thanks for sharing the link but my requirement is a little different I want to get the work notes under provider notification not under email notification
