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How to add work notes detail under provider notification

AkashL722774083
Tera Contributor

AkashL722774083_1-1759157007720.png

 

I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.

My goal is to include the content of the work notes in this notification. However, I've noticed that the notification record is created on the live_notification table, and there doesn't seem to be a direct variable to access the work notes content.

Is there a way to access the work notes from the live_notification table for my notification?

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@AkashL722774083 

see if this helps

Adding Recent Worknotes to @mention Notification 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks for sharing the link but my requirement is a little different I want to get the work notes under provider notification not under email notification