How to allow my different providers to work in my ServiceNow instance but do not see everything

DavorB
Tera Contributor

‎10-31-2024 07:29 AM

Hi All,

is there a way to have a kind of space, e.g. some "Provider Service Operation Workspace", where I can show only records that are assigned to my provider groups, so the provider can work on those that are assigned to them, but do not have access / visibility to other things they do not concern them.

 

All other Modules and Apps would be hidden. Such a need is nothing special for us. There must be a lot of ServiceNow customers with the same need.

 

Many Thanks, Davor

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Simon Hendery
Mega Patron
Mega Patron

‎10-31-2024 03:34 PM

Hi @DavorB,

 

I'd say the answer would be dependent on the specific application(s) you need this for and would be enabled through the assignment of roles within those applications.

 

You've posted this in the ITSM/VA forum. Are the 'providers' you're referring to doing stuff related to ITSM, or are they contributing to some other aspect of the business?

 

Just because of my particular background in GRC, an example that comes to mind is external auditors. There's a specific role they're assigned which enables them to log in and carry out the audit function, but doesn't enable them to access other parts of the platform that aren't related to audit.

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Runjay Patel
Giga Sage

‎10-31-2024 11:41 PM

Hi @DavorB ,

 

You can control the data visibility part but not the module. Anyway if you have controlled the data visibility then even having access to other module they can not see data.

Module visibilities controlled by roles.

 

Here is what you can do for data control.

Create before query business rule on table which you want control the data based on assignment group.

RunjayPatel_0-1730443171299.png

 

RunjayPatel_2-1730443238842.png

current.addEncodedQuery('assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744');

 

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Runjay Patel - ServiceNow Solution Architect
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