Resolved! Link for the live agent
i want the URL/link for the live agent chat instead of connecting form the chat bot , i want direct link to connect the live agent
Forum Posts
Resolved! Script help - If the multiple persons are there in the Incident my script is not working
We are using the below script in the virtual agent to find, the logged in user is an Effected user / Caller / in watchlist of the Incident. If it is true it show that list. (function execute() {var incidents = new GlideAggregate('incident');incidents...
Resolved! I need to concatenate the multiple fields in one variable ,I have a Name variable in the catalog ite
I need to concatenate the multiple fields in one variable ,I have a Name variable in the catalog item and referring to one of the table, For eg If I select AAAK , then in the below Address variable It should auto populate with concatenation of count...
Resolved! Block Catalog item submit and clear the field
I'm trying to block a item from being submitted if they state its not an Emergency by selecting No. I need it to Block which its doing but I need it to clear the 2 fields and that is not working.It worked 1 day and stopped the next What is wrong her...
Resolved! How to add help text to new attribute at list collector
I have added new attribute to list collector If they choose specific attribute I need to show help text to them along with link.
Resolved! Show/Hide Choices based of field selection
Hello, Please show how to achieve the following. If I select "Architecturally significant" the only option to be displayed should be "NAS" if I select "NOT Architecturally significant" the only options displayed should be full or simplified. How do I...
Notification didn't triggered after creating event & scheduled job
Hi,I am trying to trigger notification when a KB article is published after 5 mins scheduled job must be executed & notification must be trigered.I created a event,scheduled job .However , after 5 mins notification didn't got triggered.PFA for refere...
Template variables in Task Time Worked field
Hi all,We have implemented a tamplet for our technicians that fills the first line with a very specific and company wide default template that should contain the callers name:I've tried it with several variables like:${caller_id.name}${u_contactuser....
weird thing: Email Template not (or only partially) applied
2 instances.DEV: "compose Email" on a case applies the standard email template: sendTo, CC, Subject, branded Body with Footer PROD: "compose Email" on a case applies only sendTo, CC, Subject, but the branded body is not reflected.Interestingly: only ...
Send a reminder email to a group assigned to a SCTASK after 2 business days if it isn't close yet.
I'm still using workflows right now, (not FLOWS). What's the best way to accomplish this?I've read about a lot of possible ways, but nothing I've tried seems to work. HELP!
Use Ai search, NLU in Virtual agent to show incidents in chat just like catalog items
Hey everyone, I need suggestion that is it even possible to show incident cards directly if an end user types the incident number directly in chat. I have seen this work for kb articles and catalog items. If an end user type the catalog item name or...
Resolved! Virtual Agent Simulator_Create Application
Hello Team, I am stuck on the following step. Can anyone tell me how to configure it in Virtual Agent? Create a new applicationCreate a new application called CD NLU - Your name and today's date (ex. CD NLU - Joe Employee 2-25-21)
Incident update for external caller "Guest".
Incident is created by inbound email with external email address. Caller is "Guest".Is it possible to send the incident attachments to the email sender that triggered the creation of incident? How?Understand that email address can be added to "Watc...
Extend time for Servicenow exam Admin
Hello All, I read in other Document, that for non original English, they can ask to extend time for CSA Exam, while when I booking my exam I didn't see the option to extend time, so how can I ask to extend the time . please need you help and support,...
Field should be attributes searchable
HI All, I have a variable named "Application name" its refrence of Business application table. We have GSI ID, System manager and so on attributes. The "Application name should be searchable by its GSI ID, system manager etc.. Please help me to find ...