Hello! I am seeking some feedback on how the user community is analyzing Problem Records in bulk to understand the various Root Causes. Here is my technical dilemma: In our previous tool, we had a defined field titled "Root Cause" with approximate...
Hello ServiceNow Community,I’m seeking guidance on implementing a business rule for an updated requirement on our Incident, Request also on service operations workspace incident, request records. The requirement is as follows:1. Users with the ITIL r...
In alm_asset table I have created the below Business Rule(OnBefore) which runs on insert and update. But it always going to else part and updating Serial number in the Device Name.If it is communication Device, then it should update the IMEI number a...
i have a wdget that allows the user to scan their serial number at the check in location and it will display error like when the location is closed or the serial number is not assigned to any one. the problem is that this is another browser window , ...
1. report shows change request created only 24 hours before Tuesday 10 AM.2. report shows change request created only 24 hours before Thursday 10 AM.
Hi, "When I try to create the cost plan in PPM, it fails to create and does not provide any error message. Instead, it redirects to another page, where the creation process still does not work." Here's it was redirecting
Trying to populate description field with various information from a form that uses a reference field.Created a flow, with Create Catalog Entry step shown belowThe challenge is that the 'name' field selected is extracted from 'sys_user' and when res...
Trying to populate description field with various information from a form.Created a flow, with Create Catalog Entry step shown belowThe challenge is that the 'name' field selected is extracted from 'sys_user' and when resolved on the field show a lo...
I added a few fields to a custom table and broke that ability for the user to export records to PDF. I am figuring it is an ACL that is preventing the PDF from displaying?? There are ACLs around different groups viewing different fields. The user h...
Hello Commmunity, I added change request approval link "${URI+&sysparm_record_target=sysapproval_approver}" in email notification to approve the request.When I click the link through email notification, it is throuwing Access Gate way error.I tri...
Hi, We have a custom widget. Whenever the Incident is escalated from the end user, we are updating the fields, additional comments and worknotes.But it is coming by the name of Requested for in the backend of incident. Instead we want them to be Sys...
Hi, without PA , can these types of reports be created in ServiceNow as the below is a simple one but we have more complex ones . In Basic Reporting module the reports are based on tables and fields and the one below is not feasible. In case feasibl...
Hello,Can anyone please explain which is better among onSubmit client script and Before business rule (current.setAbortAction(true)) to perform relevant validations? Also please explain with example, which one among these suits better in what kind of...
Hello Community, I used OOB feature ${URI_REF} to generate change request link in approval email notification.1. When i open the link directly via email it is showing "403:Access Forbidden" error. But2. If i open my service now instance and open the...
