How To Find Out How An Incident Was Created

Hi, I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. The incidents did not come from the record producer and I do not see that the...

Need to send notification when worknotes or comments in updated in sc_task table

HI Community, I have a requirement, need to send the notification to the user mentioned in the variable in sc_task table.When a request is raised, and it generated the task in the task there will be variable named Email notify (list collector field) ...

Preventing duplicates in MRVS

Hi , Im facing issues in the below onsubmit  catalog client script .It loops multiples times and I'm getting the same alert "alert("No duplicates found");" even if I dont have any duplicates Here is the code :var gr = g_form.getValue("u_duplicate"); ...

Subscribed forums

I have a user who has subscribed to some forums but his no longer getting notified. Notifications and Subscriptions all ticket.

Need SMS survey sent to the Users

Hi team,Implementing SMS surveys in servicenow, A quick sms that get sent to the callers cell phone number.The SMS will require a simple numeric response [1-5].An almost instant message will follow this response, asking the user if they want to provi...

Transfer multiple attachments from ServiceNow HR Case to BMC Helix Incident

Dear Friends, We have a requirement to transfer files attached to HR Case to BMC Incident. If HR Case is attached with a single attachment, we can transfer it successfully to BMC Incident.But, if HR Case is attached with multiple attachments, we are ...

How to pass current user's username and password to REST Message as a parameters?

Hello Team, I have a requirement to export the list of data into Excel and open directly in Google Sheets. For that we have created a context menu, script include, flow designer and REST Message. We are calling the REST Message from the flow designer...

List Collector in catalog item has 10 Roles that are coming from Question table

Hello Everyone, I have a catalog item variable with type List Collector and having the 100 role and I want to check if the user has selected 10 Particular roles and ask for approval from system owner of that Role. Can anyone please let me how can I a...

Can we just open standard change with prefilling value from template using script

Can we just open standard change with prefilling value from template using script if it possible to just open record by template using script without inserting the record in the system.

Highest number of incidents created

Hello developers, I need to get the highest number of incidents created by a particular person. Any help is appreciated, Thanks!

send notification to who created on idea when user comment on idea through idea portal

can you provide script to auto populating category and subcategory based on the CI ?

provide script to auto populating category and subcategory #incident

IRE on CIs in an unclassed CI table and reclassify to appropriate CI Class

Hello Community Looking to find some expert advice around a typical scenario we have.We are allowing users to create CIs that are not present in CMDB. All of these CIs if not matched (name) , will go into an Unclassed CI table which is a new class.La...

HRSD

Hi Team,can you please check the attachment to update some translations in the wellbeing hub, where i can translate. Thank you Deepika

Email Inbound Action.

Hi team,We are planning to create an automation solution in ServiceNow for processing some specific incoming emails with Excel attachments:The specific requirements are as follows:Extract data from Excel (sheet 2, 1st row as header) attached to email...