Hello All, 1. We want to see those records which were created before Apr 2024 but it's not visible before Apr 2024 in PA dashboard. 2. Some group tickets are captured in the PA reports.Example : group 1 & group 2 tickets are merged and getting captu...
How to translate Object GUID field (base 64 language code) to user table correlated ID language using Script.Please suggest you are response it will helps me.
Hi All, I need to create a report where ageing calculate from the date is assigned to i.e L2 group, L1 is different group.how can i achieve this? what filter i can apply in the incident report so that it calculates the ageing from the date it is assi...
Hi Everyone,I am creating a new record producer, but unable to insert it as these variables :request_method (is not nil) & no_delivery_time_v2 (is set to true). Due to this Variable portal setting Business rule is triggering leading to no submission....
Hi Everyone, I'm trying to cascade the Knowledge Base and Knowledge Category filter in Platform analytics, It seems not possible as the way table is set up. can someone please help me created it?
We have a URL that we would like to display on our Employee Service Centre, as a Quick Link. The URL is:https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan As you can see there a...
I want to change the name of the ok and cancel buttons of g_modal.confirm(), but I don't see an option for it. However, the g_modal.showFields seems to support this using the properties 'confirmTitle' and 'cancelTitle'. So I was trying to use this in...
I have created one catalog item and translating that item to German language, it is having the pop up messages and I am using g_modal.alert(" ") to display those pop up messages and they are having some urls, When I am translating to German , those p...
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as uses needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent ...
Hello, I have the following requirement:I have a catalog item, on the catalog item if the following box is NOT true: Once the form is submitted, on TASK I have a Quantity field, so if the above box is NOT true, I would like the Quantity field on the ...
When a Major Incident is Resolved, the "Actions Taken" field is shown and is used to add any comments/information into the ticket in Resolved state. This field however is not captured in the Activity Log of the Incident. Could you please suggest what...
Hi All, I am facing issue for the Standard change template and its not showing up while I am trying to create change from portal along with the category I considered the template with. Steps - 1) Create a Standard Change Template with Service Catalo...
How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
