Virtal agent region specific set up
Hi Team I have a requirement to Enable virtual agent lite region specific, currently it is available to all users , How can I restrict its availability to specific regions and business units? RegardsRak**bleep**h
Forum Posts
Workflow context is still in executing state even after RITM is completed.
Workflow context is still in executing state even after RITM is in completed state. We have checked the RITM's workflow and found that it is still waiting in 'Wait for Cancelled' Activity. So, in workflow context table it is showing in 'Execituing' o...
Resolved! How to update an existing Catalog Task Checklist
I am working on an existing system that uses checklists on catalog tasks. They get automatically populated, where can I go to manage when is being populated in the checklist?
Resolved! Report and List filter "Does not contain" also removes "Is Empty"
Hi there, Can anyone tell me why using a list filter of "Does not contain" also removes "Is Empty"?Example: table sys_user - Title !*SNOW also filters out all records where Title =NULL Please advise... and I'd love to know if this is fixed in Xanadu...
Resolved! restrict the form to submit when attached documents are not in these formats( .pdf, .docx)
I have a catalog item, when the user attaches any document while filling catalog form do not allow the form to submit, if the attached document are in these formats pdf, docx. Anyone help me how to fetch attached document names, format and to achiev...
How would i know "updated by " is coming which part of servicenow.
Here Updated by is srcDataImport, if it is a schedule import how can i get that which is updating.its updating some records daily.
Resolved! Can you move the DPM Workspace and settings via Update Sets to a higher instance?
Question: If we configure DPM Workspace in Dev, can we promote all of the settings and configuration via update sets or xml so that we do not have to reconfigure the Workspace in the higher environment, Thanks
How can we stop duplicate knowledge article creation for particular workgroup ?
How can we stop duplicate knowledge article creation for particular workgroup ?
Remove dependent text box
Hello - On incident when certain impacted services are selected a warning message is displayed bases on field of the service in the CMDB. I want to remove this warning. I have checked everywhere I can think of to remove this, client scripts, business...
Contains Domain functioanlity is NOT working Properly.
Hi Team,We have several domains in our instance. And we created catalog Items in Domain B. And in Domain A Record we added Domain B in Contains Domains Related List.And When i impersonated or login as Domain A User i can't able to see the catalog Ite...
How to transfer Base 64 language to decimal format or standard format language in transform script
How to transfer Base 64 language to decimal format or standard format language in transform script in transform map. The first screen short is base64 format and the second scree in decode language for first 3 records, please help in transform scripti...
Setting default columns for scorecard drilldown
Hi everyone,I'm new to platform analytics and I'm trying to set the default columns for the single scorecard when I drill down, I can edit columns in the edit > edit columns, but it is not reflecting for others (current version of PA: Utah) Steps I f...
multirow variable
Hi experts,We have a requirement where we are using multirow variable set. If manager(say Aaron) selects only one employee(say Abel) and submit the form, opened_for/opened_by should be Aaron and subject_person should be Abel. How can we achieved thi...
Resolved! workspace email templates
Configure option to create your own email template, check for roles required for the fulfiller to do the same.
Feature to include ATF in servicenow upgrade plan
Hi , How to include ATF in the servicenow platform upgrade plan ? Is there any feature to do so ? Regards,Tiasha
