SLA Completion, Duration Needs to be Auto populated
Hi Folks, Need to populate the SLA details into Incident form.1.Duration ---in Custom Field2.SLA Competion -----in Custom Field
Forum Posts
3 Reasons Why Every Agent Should Use The ITSM Service Operations Workspace
The Service Operations Workspace is one of the out-of-the-box features of ServiceNow that an Agent and the business itself are highly lucrative. There are so many reasons why a company should use the Service Operations Workspace and one can easily be...
Dynamic Localization based on query string/header value
GET https://dev231153.service-now.com/api/now/table/cmdb_ci_computer?sysparm_limit=1we are hitting the above URL and we want the response to be localized in a language which can be specified as part of http request through header/query string/reques...
Mandatory Environment field in change form is hide for a user.
Hello Team, A mandatory field "Environment" in change record is hide and non mandatory for a user how have the itil role but I can see this field with. This field is mandatory so the form should not go further step but for him it is hide and without ...
Import the file from midserver
Hi Everyone, We have received the request, User needs to import the file from Midserver to service instance via flow designer.Could you please assist us. Thanks and Regards,Yajna Yadla
Resolved! email not triggering to the user.
(function runMailScript(current, template, email, email_action, event) { var selectedValue = current.variables.partner.toString(); gs.info('Selected Value: ' + selectedValue); email.send(null, selectedValue);})(current, template, ema...
Editing knowledge articles while they are in review status
Hello all - ran into a curious problem. Originally we were told (we are on Vancouver) that we could not edit a knowledge article when it's gone into the review process. We have two levels of reviews. First the subject matter experts then the standard...
User in assignment group is not receiving the emails when as incident is assigned
Hi All, My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution fo...
Cascading filter Interactive filter not working on the report built on incident table.
Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
Resolved! Copy Request short_description to Requested Item short_description via workflow script
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (do...
Live agent chat feedback survey issue
In ServiceNow Virtual Agent chat, there's a 3-strike rule where after each minute's strike, there's a reminder. After the third strike, the chat closes automatically and prompts for feedback survey. I need to remove this feedback survey after the 3-s...
Print assignment group group and their members in which current logged in user is present
hi ,I want to display assignment group names and their members in which current logged in user is part of?
Prevent Duplicate values for Responsibilties
Hi Team, I have a requirement wherein I need to make sure that contact Relationship table if already have any of the mentioned responsibilities , it should not get readded. Suppose now I create a new record with Contact Relationship with responsib...
Resolved! Highlight in Blue color 'Caller' field
I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
CSM portal state field
We want to be able to expose the state field on the List view on the CSM portal so customers can see the state their case is in. Any help on doing this?
