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How To Find Out How An Incident Was Created

Hi, I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. The incidents did not come from the record producer and I do not see that the...

Sam Jae by Tera Contributor
  • 1063 Views
  • 1 replies
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Preventing duplicates in MRVS

Hi , Im facing issues in the below onsubmit  catalog client script .It loops multiples times and I'm getting the same alert "alert("No duplicates found");" even if I dont have any duplicates Here is the code :var gr = g_form.getValue("u_duplicate"); ...

Vengadesh by Tera Guru
  • 353 Views
  • 1 replies
  • 0 helpfuls

Email Inbound Action.

Hi team,We are planning to create an automation solution in ServiceNow for processing some specific incoming emails with Excel attachments:The specific requirements are as follows:Extract data from Excel (sheet 2, 1st row as header) attached to email...