How to assign a workflow to a change type

VIKAS MISHRA
Tera Contributor

In my system we have normal change type where category field which has 2 choice values 1) "application" and 2) infrastructure.

If we select category as "application" one workflow gets attached to the change request and if i select "infrastructure" then another workflow gets attached to the change request.

Now i want only the infra workflow to be attached every time , either user select category as "application" or "infrastructure".

How is it possible  to do so.

1 ACCEPTED SOLUTION

J Siva
Tera Sage

Hi @VIKAS MISHRA 
Deactivate one workflow amd update the trigger conditions on the other flow i.e category IS "application" or "infrastructure".
Update the trigger condition:

Go to "Workflow Editor" -> Open the flow -> Go to properties and update the properties.

JSiva_0-1746708506905.png

Deactivate the workflow:

Go to "Workflow Editor" -> Open the flow -> Go to menu and click "Set Inactive"

JSiva_1-1746708591517.png

Regards,
Siva

View solution in original post

1 REPLY 1

J Siva
Tera Sage

Hi @VIKAS MISHRA 
Deactivate one workflow amd update the trigger conditions on the other flow i.e category IS "application" or "infrastructure".
Update the trigger condition:

Go to "Workflow Editor" -> Open the flow -> Go to properties and update the properties.

JSiva_0-1746708506905.png

Deactivate the workflow:

Go to "Workflow Editor" -> Open the flow -> Go to menu and click "Set Inactive"

JSiva_1-1746708591517.png

Regards,
Siva