How to populate the on-hold reason filed in now agent app. When I change the state of an incident to on hold, The on-hold reason field does not populate in the screen fields of the Incident record. Is there any way I can make visible in the now agent...
Hi, I'm looking to add sum of time worked across change request, incident and sc_tasks, count the number of heads in an assignment group to establish a utilisation % when comparing sum of time worked vs maximum hours. Count number users in assignment...
Hi Team, Do you have an idea why I am not able to add te 2 external roles for fsmcp portal to the parent groups hence not able to propagate to child groups. But if I add them directly to child group it does gets added? BR,Ankur
Is there a way to monitor the content of a virtual agent chat as it's happening? If a user is transferred to a live agent, I can watch the chat (i.e. see what is being typed by the agent and the user). Is it possible to do that to see what a user is ...
I have a request that allows end users to request access to a VNC machine. We have a string field on the request where the end user types the hostname of the machine. Then, an onChange client script runs and verifies whether it is a valid hostname by...
Hi all,Looking for help. We have knowledge articles that we have associated to products (Configuration Items) via m2m_kb_ci. When an incident is being created we would like the contextual search results to display matches based on short description...
Hi!! I am given with the task where I have to create approval step according to the variable is selected. It is roughly about 14 variables, for each variable selected then the RITM should be go for respective approval group. And if any group rejects ...
Hi,3 tasks are created upon submitting a catalogue request, if one of the task is cancelled it automatically cancels all the remaining tasks and also cancels the request.I need to stop this and the other tasks that are not cancelled should still be a...
@Ankur Bawiskar Following up on discussion in Thread: Copy variable details to RITM description We've applied Ankur's solution in a Business Rule to fetch Variable Values from new RP records ("Cases" for us) and populate a new String field "Case Var...
Hello,I need to create an inbound action when I reply on an incident email notification.I have to check if the related incident is closed in order to trigger the action. And I thought of getting the watermark in the email notification I'm replying to...
Hi Community Members, Seeking advice on selecting an IT service provider in NYC! Any recommendations or experiences with reliable providers? Looking for seamless support, expertise, and reliability. One of my colleagues suggested me about this- https...
getting Error MessageA badge reader may only be associated with one walk-up location please advice how to change the location ?
Hi Team, While creating work order task by clicking on Ready for Dispatch button I am getting the below error: Can anyone tell me how to resolve this issue
Hello Team, there are some users are not able to see the recaptcha. Thus, please change the recaptcha to another captcha provider.could you please advise how we can change the recaptcha to another captcha provider. Thank you. Please Advise.
We created a portal to create incident.We also disabled all ACL for task and incident table.We created a user have role is snc_external and test_incident(this role can create, read, write and delete incident)However, When this user access to portal, ...
