How to change the time stamp from date and time to mins ago on Active chat panel in Interaction form
Is it possible to change the time stamp in mins ago format for Active chat panel in the Interaction record for below screenshot.
Forum Posts
ServiceNow Virtual Agent external url query
Hello.We currently have virtual agent embedded on non ServiceNow sites. We are looking for a way for VA to query the url of the external site that VA is on to be used as logic within a topic(s). Anyone know if this is possible or have done this?
Is it possible to remove border line which is visible when launching virtual agent chat?
Hi Developers,We have enabled virtual agent icon on portal through Agent chat configuration. When launching virtual agent chat, its showing border line(Refer screenshot1) around agent chat icon and after sometime its removed automatically(refer scree...
Ui builder spacing
I built a component (record Header) in the UI builder that searches the fields of a table and returns the fields, but I would like to put space between them, where could I put it? I found this Class sn-label-value-pair working on the page.Below is an...
Need to create email notification
Hi All , I am trying to create an email notification using an Email script and also script include I am trying to include the fields short description , description etc one above the other like the below : I am using the below email script which I ...
standard change showing error while retiring
Hi All, i have a scenario where we are getting an error message while trying to retire a standard change template to fix the inactive group. would like to remove this validation, however unable to find how it is triggering. I did search in BR and C...
Issue in displaying Relationships
Hi Team, I have a requirement wherein there is list of Order Tasks with concerned fields "Assignment Group" and "Assigned To".There is a requirement to show only Assignment Group and Assigned To values from Order Tasks to Work Order .For example belo...
Incident
I am creating a client script for past value restriction on a field on incident form. but not working please help here what is going wrongon change client script:function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading...
Resolved! How to add data to previous added data in description (script)
I have to add data to description on record Producer script field. Look it's not as easy as i though, I have part of script which is working properly: current.description = 'Store: ' + "\n" + producer.store.getDisplayValue() + "\n" + 'Division: ' + ...
Resolved! SLA- on incident table
Hi Teami have created an SLA on incident table , sla should be raised on to particular team based on the category.. however i need to stop the SLA to day 18/10/2023.. due to system maintenance.. i have tried to achieve these thing to system schedule...
Will workflow scripts run in ATF?
Hello,According to my requirement workflow was created to move records one buckets to other buckets. As per my requirement I tried to write test cases but record is not automated to next bucket. Hope workflow scripts is not taking in ATF. Is there a...
Slack Event Subscriptions with secure ServiceNow Scripted REST API
Hi, I am using Slack App and enable Event Subscriptions for specific slack channel. Also implemented Scripted REST API in ServiceNow as a listener for slack event and manage to get the slack channel thread replies into SN. But has few queries: 1. Cur...
Consolidated Problem Management report
Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include: Duration of the Problem ticketLast update to the problem ti...
Extend your session. Your current session will expire soon. Click extend to continue..
We have recently upgraded our dev instance to Vancouver Patch2, After upgrade we are getting the popup of "Extend your session" every 2 min and the "glide.ui.session_timeout" property already updated to 540 min. Please assist to get a resolution for...
How to send multiple Approvals using the single line text
This is regarding Approval user activity in workflow of catalog item1) Currently I have a "CI Owner" Single line text field in the catalog item, which is populating multiple user names(CI Owner) from the selection of other List Collector field which ...
