How to attach knowledge articles to a catalog item?

[Gemma4]

Hi everyone,

Is there an out of the box option to display knowledge articles before a catalog item is submitted. In addition, we would like to display a message asking user if they have reviewed the knowledge articles....this would be a similar process to how service now support is designed when submitting a case.  

thanks so much

[SanjivMeher]

Below link should help. It looks like there is an OOB option

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage...

But if that doesnt work, this seems to be a custom solution

https://www.servicenow.com/community/developer-articles/embedded-knowledge-article-in-catalog-item/t...

[Gemma4]

Thank you so much @SanjivMeher The out of box solution worked.

About the 2nd part of my question how to display a popup. 

I added a catalog client script with an alert to inform the user to review the related knowledge article. By any chance to do you know how to add a link in the alert and do you know how to remove the header of the alert. (dev says..) The addinfo message works correctly but the alert disappears to quickly. See attached catalog client script and examples. 

[SanjivMeher]

To extend the time, for the addInfoMessage, you can use the below property used in below link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713722

For link to work on pop-ups, below link should help

https://www.servicenow.com/community/now-platform-forum/create-a-pop-up-alert-with-a-clickable-link-...

Check this response for portal