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Resolved! How to set a work note in a UI action?

I created a client UI action that would a open new change request on press, however I noticed that if I try to set a work note during the creation - the script completely breaks and no record is created. No error is outputted either when i go to syst...

anguyen8842 by Tera Contributor
  • 1018 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Action

Hi, I created UI action to set the ticket to closed skipped. It works fine, but it leaves the comments field empty. I want to have a pop-up message or alert "Please fill in the Comments field before closing"See below how the ticket is closed but the ...

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sparkles by Tera Contributor
  • 1405 Views
  • 4 replies
  • 2 helpfuls

Resolved! Alternate of Field Watcher in next experience UI

Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow?  Regards,Vinita Kushwah

vinitaverma by Tera Contributor
  • 1809 Views
  • 2 replies
  • 1 helpfuls

Resolved! transform map script is not working

HI all ,   For the single user it is goving correct answer but for the multiple users it is giving undefined answer Can anyone correct this script : source.u_owner_name:- multiple user id is coming ,   return: undefined output is coming  // Transform...

Community Alums by Community Alums  
  • 1291 Views
  • 8 replies
  • 2 helpfuls

Date time error while importing

Hi. Iam using transform map for importing the holidays list (from excel) into ServiceNow.But while importing the start date timing is getting changed to 18:30:00 instead of 00:00:00. The start date time iam importing from excel The date it is updatin...

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Pavan S by Tera Contributor
  • 861 Views
  • 5 replies
  • 0 helpfuls

The changes made in X form should reflect on Y form

I have two forms X and YBoth forms have similar fileds called compact which needs to be filledIf the filed compact is filled in X form it should automatically get updated in Y when they are linked with the common filed value Sec

ark257 by Tera Contributor
  • 833 Views
  • 5 replies
  • 0 helpfuls

Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

pramn by Kilo Sage
  • 3079 Views
  • 6 replies
  • 0 helpfuls

Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

pramn by Kilo Sage
  • 2023 Views
  • 2 replies
  • 0 helpfuls