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Reports and Reporting - Interaction Tickets

Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?I’m currently working with a live agent chat dashboard and aiming to display real-time data.Since we don’t have the appropriate licensing to configure PA dashboa...

Beth19 by Tera Contributor
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Resolved! ServiceNow CAD Study Support Needed

Hello ServiceNow Community,I have recently passed the ServiceNow Certified System Administrator (CSA) exam and am now preparing to take the Certified Application Developer (CAD) certification. I wanted to kindly ask if anyone could share useful resou...

Best Practices for Skill Assignments in AWA

I'm using ServiceNow Advanced Work Assignment (AWA) and creating a service channel on the sc_req_item table. I have around 60 different catalog input combinations, and based on those, I need to assign requests to specific users. Currently, I'm creati...

How to Create Success score reports fort change request

How can I create success score reports for Change Requests in ServiceNow?I'm looking to:Track % of successful changes (e.g., no rollback, no related incident).Group results by assignment group or change type.Use either normal reports or Performance A...

Srinu13 by Giga Contributor
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  • 1 replies
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[sys_email] and [sys_audit_delete] retention policies

Hello, I'm trying to find out what ServiceNow's recommendations are regarding retention policies for each of these two system tables: [sys_email] and [sys_audit_delete], or what industry best practices exist on this topic: - What are the recommended ...

JeanClaudeS by Tera Contributor
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  • 1 replies
  • 0 helpfuls