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Excessive LDAP requests from ServiceNow

Hi all,Our network team seeing abnormal number of requests coming from ServiceNow to our LDAP vIP hosted on Netscaler. ~60K requests per day is really high. Where can I check if user accounts or jobs are causing this issue?

Resolved! business rule

I have created after insert business rule on sys_email table(condition: subject contains dmn). Basically when when end user reply to system mail with attachment that attachment should be copied to the demand record. Currently as per below script we a...

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Prati123 by Tera Contributor
  • 627 Views
  • 6 replies
  • 2 helpfuls

MRVS value in RITM

Hi, I have a MRVS in my catalog which displays asset name and serial number of user selected as Requested for field on field.The structure of my catalog is:1. Requested for field (List collector type) {independent of variable set}2. Request for, Mach...

Delete rows from MRVS in workflow

Hi,Is there any direct method to delete MRVS rows in server side script like what we have similar to addRow() ? Or i need to gliderecord 'sc_multi_row_question_answer' table and delete records there ?The resources available in community mentions abou...

CI Guided Setup issue

I just got my instance, and I want access to virtual agent features. I visited "Conversational Interfaces Guided Setup" to install all the necessary plugins but ended up getting the following error message:Can anyone please help me with this issue. 

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Issue with Standard change Properties

Hi Team,I’m encountering the following errors while creating a new Change Request using a Standard Change Template:"Fields Description, Backout Plan, Test and Validation Plans, Implementation Plan populated from a Standard Change Template cannot be m...

UI policy not working

i am facing one issue. if i am submitting a request from service portal, a particular catalog ui policy is running. But if i am inserting a record in that table by importing xml, then that ui policy is not working.

manirathore by Tera Contributor
  • 384 Views
  • 7 replies
  • 0 helpfuls

Resolved! Virtual Agent

Hi,I am facing issues in accessing topics in Virtual agent in PDI. All the topics in designer are empty. Can anyone tell me what plugins do we need for this?

prerna_sh by Giga Sage
  • 433 Views
  • 4 replies
  • 1 helpfuls