How to change Now Assist Virtual Agent Icon?

Kapil Khedkar
Tera Contributor

4 weeks ago

Hi Everyone,

I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon  that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one.

KapilKhedkar_0-1759312780539.png

Any help would be appreciated.

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6 REPLIES 6

MJ671
Tera Contributor

Monday

Hi Kapil
The VA logo which you shared indicates the Enhanced chat.
If you want to change the Enhanced chat to Standard chat, you have to go to this table sys_now_assist_deployment_channel and for the respective portal you have to change the experience from self service to chat widget.

Feel free to support my efforts by accepting the solution to help others in the future.

ssemmens
Tera Contributor
In response to MJ671

Tuesday

This is a good start, but I think we'd all be happy with being able to update the icon for the enhanced chat itself.

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