How to Change the tool name in Service Portal

[Pankaj15]

How to Change the tooltip (Close chat) name in Virtual Agent

[JerryJ071847183]

@Pankaj15 

Have you clicked on  "enable i18n debugging" in filter navigator and reloaded the  portal ?

What do you see when you take it near close icon ?

Is it showing with some prefix MSG:  or something else

[GlideFather]

Hi @JerryJ071847183,

very good idea, I forgot about this :)) but however it's not the case for this...

Look, it says MSG but there is no message like that 😞

Messages:

So this must be somewhere else ://

[JerryJ071847183]

i have observed at some clients instances that people dont use exact english term in keys .

Sometimes they use something like  abc.xyz as key and create english entry and then in the value they will mention "Minimize chat window".  Give a try like that as well.

You can  figure out what they used   in widget's  code , something like this gs.getMessage ('abc.xyz')  .

[GlideFather]

I searched for all the codes using SNUtils, it was like "contains "minimize chat window" or "minimize_chat_window" but nothing was found 😞

[JerryJ071847183]

surprisingly i found "minimize chat window" for other languages apart from english.

Do you have translations enabled in your instance?