How to check if an incident already breached or not when it reached my assignment group

[rdevi]

Hi,

How to create a report to check whether the incidents that were breached in my queue got breached while it was received or it got breached when it was worked upon in my queue,

[yashkamde]

Hello @rdevi ,

The solution is provided above !

Although if you want report oriented solution, refer below :

how to pull SLA breach report 

OOTB Report : (My Groups SLAs by Stage)

Create a report on Breached Incidents with multiple filters 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Hi @rdevi 

Refer : Breach Report for 1 team - Performance Analytics? 

https://www.youtube.com/watch?v=MG-pTTu_bns