How to create email notification for REQ,RITM, INC, SCTASK, TASK

[Vijay Kumar4]

When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is changed any of these

Note: This should be applicable only when the ticket is with Security_Team.

[Brian Lancaster]

In your conditions of the notifications choose state changes and assignment group is security_team.

Then for the subject you just need to include ${state}. You may be able to do this off the task table so you only need to configure one notification. Just a note unless you have something custom configured REQ and RITM are not typically assigned to a group.

[Vijay Kumar4]

@Brian Lancaster 

Thank you for your response. I have configured the email notification as you suggested, but during testing, the email is only sent when the state changes in the TASK record and does not trigger for REQ, RITM, SCTASK, or INC.

[Ankur Bawiskar]

@Vijay Kumar4 

is the assignment group condition getting satisfied for the other task types?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vijay Kumar4]

@Ankur Bawiskar Yes, I also tried without the assignment group condition, but it still isn't working.