How to create email notification for REQ,RITM, INC, SCTASK, TASK

[Vijay Kumar4]

When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is changed any of these

Note: This should be applicable only when the ticket is with Security_Team.

[Vijay Kumar4]

@Shivalika Thank you for your response. I have configured the email notification as you suggested, but during testing, the email is only sent when the state changes in the TASK record and does not trigger for REQ, RITM, SCTASK, or INC.

[Shivalika]

Hello @Vijay Kumar4 

How how have you accessed the state field in subject line, share screenshot. I don't think you have dotwalked. Because direct accessing the state field will only show state values of task table. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[Vijay Kumar4]

Please check the screenshot.
The email is only sent when the state changes in the TASK record and does not trigger for REQ, RITM, SCTASK, or INC. Is there any changes needed in the condition?

[Shivalika]

Hello @Vijay Kumar4 

Exactly that's why it's not showing for other tasks because it can't access the state of other tasks like that. 

Change it to ${task.state} - with this maybe task one will not come , but try this, that's the reason. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY QQ

[Shivalika]

@Vijay Kumar4 

Anything changes here in future you can always go for mail script - even in OOB we have only one mail for Sla and everything is accessible from there. Try this out and let me know. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY