How to create email notification for REQ,RITM, INC, SCTASK, TASK

[Vijay Kumar4]

When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is changed any of these

Note: This should be applicable only when the ticket is with Security_Team.

[Shivalika]

Hello @Vijay Kumar4 

Did you try changing it to ${task.state} already ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY 

[Ankur Bawiskar]

@Shivalika 

the notification is on task table itself.

Are you sure ${task.state} will print the correct state value?

Please share your thoughts.

[Vijay Kumar4]

Yes, I also tried without adding any fields in the subject and body, but it's still not working for REQ, RITM, SCTASK, and INC.

Do I need to create separate notifications for each?

[Shivalika]

@Vijay Kumar4 

Task.state will only work, I have done it yesterday itself. 

Look all this, please change the conditions accordinly as I have said since my first response. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Vijay Kumar4]

Could you please share the screenshot of your notification?