How to enable the Helpful Yes/No button below the articles.

[Kvb Kiran]

Hi Everyone,

The helpful yes/no button below all articles are not available in my instance. 

Attaching screenshot on what i would like to achieve.

I referred some product documentations, and it was mentioned to install the plugin which I already installed. 
Also tried finding some system properties which i could able to get them shown in the sys_properties. What am i missing here?

Thank you in advanced. 

[Ankur Bawiskar · Accepted solution]

@Kvb Kiran 

it comes from this widget

check these links

How to set up Knowledge Feedback and Knowledge Feedback Task 

1) Ctrl + Right Click and see Instance Options

2) See if somebody added some CSS to hide that row itself

Check if this property is true -> glide.knowman.show_yn_rating

This should be marked as true I believe

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kvb Kiran]

Attaching the screenshot on what i would like to achieve

[Nehal Dhuri]

Could you please verify whether the 'Knowledge Article Helpful' widget is added to the KB article page or not?

If the widget is not there, you need to add it on page

[Kvb Kiran]

Hi @Nehal Dhuri ,
It was not added.
I have tried adding to the article view page, but i could only be able to see "Rate this Article" with stars but not the "Helpful" with buttons.

[Nehal Dhuri]

Could you please verify following properties:
glide.knowman.show_yn_rating.roles
glide.knowman.show_yn_rating