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Context Variables and switchTopic()

Hello everyone, I have a topic (let's call it "MyTopic") which prompts a user to specify which help desk they'd like to connect to. It's a promoted topic and they can launch it by clicking on it. Based on their response, it routes them to the appropr...

Raj64 by Tera Guru
  • 877 Views
  • 2 replies
  • 0 helpfuls

Resolved! When Virtual Agent transfers to Live Agent ?

Hi Now Community,  Kindly help me understand the below-mentioned query : I have downloaded the VA plugin and using VA in my Service portal, I am using OOB -ITSM topics and a few custom topics which I have combined with NLU intents. Also, live chat is...

Manal  AQUIL by Tera Contributor
  • 1896 Views
  • 4 replies
  • 2 helpfuls

Virtual Agent to check logged in user Start date

Hi All, I need assistance verifying the "start date" of the individual using the virtual agent chat. Change the topic if the user is new and has a start date of less than a week (the Virtual Agent topic).I think we can validate via the "greeting" top...

MR1 by Tera Contributor
  • 563 Views
  • 3 replies
  • 0 helpfuls