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Issue in displaying Relationships

Hi Team, I have a requirement wherein there is list of Order Tasks with concerned fields "Assignment Group" and "Assigned To".There is a requirement to show only Assignment Group and Assigned To values from Order Tasks to Work Order .For example belo...

Incident

I am creating a client script for past value restriction on a field on incident form. but not working please help here what is going wrongon change client script:function onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isLoading...

pavan38 by Tera Expert
  • 320 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add data to previous added data in description (script)

I have to add data to description on record Producer script field. Look it's not as easy as i though, I have part of script which is working properly: current.description = 'Store: ' + "\n" + producer.store.getDisplayValue() + "\n" + 'Division: ' + ...

DIVI1 by Tera Expert
  • 516 Views
  • 8 replies
  • 4 helpfuls

Resolved! SLA- on incident table

Hi Teami have created an SLA on incident table , sla should be raised on to particular team based on the category.. however i need to stop the SLA to day 18/10/2023.. due to system maintenance.. i have tried to achieve these thing to  system schedule...

shaikkhasim by Tera Contributor
  • 498 Views
  • 2 replies
  • 0 helpfuls

Will workflow scripts run in ATF?

Hello,According to my requirement workflow was created to move records one buckets to other buckets.  As per my requirement I tried to write test cases but record is not automated to next bucket. Hope workflow scripts is not taking in ATF. Is there a...

Community Alums by Community Alums  
  • 245 Views
  • 1 replies
  • 1 helpfuls

Consolidated Problem Management report

Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include: Duration of the Problem ticketLast update to the problem ti...

praveen0078 by Tera Contributor
  • 499 Views
  • 2 replies
  • 0 helpfuls

Manager approval -flow designer

Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval.  My issue: If the manager field is empty or the manager account is locked out the flow is stuck.  Is there a workaround for this...

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Thomas99 by Tera Contributor
  • 1025 Views
  • 1 replies
  • 0 helpfuls

Script include

there is a script include named "cxs_UIActionConfig" - checking in PDI    What is the purpose of this script include  ========================================What is the purpose of line (60-67)=========================================isValidAddSearch...

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