How to enable the Helpful Yes/No button below the articles.

[Kvb Kiran]

Hi Everyone,

The helpful yes/no button below all articles are not available in my instance. 

Attaching screenshot on what i would like to achieve.

I referred some product documentations, and it was mentioned to install the plugin which I already installed. 
Also tried finding some system properties which i could able to get them shown in the sys_properties. What am i missing here?

Thank you in advanced. 

[Ankur Bawiskar · Accepted solution]

@Kvb Kiran 

it comes from this widget

check these links

How to set up Knowledge Feedback and Knowledge Feedback Task 

1) Ctrl + Right Click and see Instance Options

2) See if somebody added some CSS to hide that row itself

Check if this property is true -> glide.knowman.show_yn_rating

This should be marked as true I believe

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kvb Kiran]

I have changed it to true but still i couldnt see the helpful buttons below the articles. Should i be adding the knowledge article helpful widget too?

[Nehal Dhuri]

Yes , you need to add the widget on the page after that, you can see it

[Kvb Kiran]

I can now see the Helpful with Yes / No widget.
One more thing. Can i change the colors of the buttons? Like when i click on Yes, it should highlight the Yes button. But in my instance, it doesnt highlights, instead a blink happens and shows a "Thank you for your response" at top.
Should i be modifying the widget?

[Ankur Bawiskar · Accepted solution]

@Kvb Kiran 

it comes from this widget

check these links

How to set up Knowledge Feedback and Knowledge Feedback Task 

1) Ctrl + Right Click and see Instance Options

2) See if somebody added some CSS to hide that row itself

Check if this property is true -> glide.knowman.show_yn_rating

This should be marked as true I believe

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kvb Kiran]

I have changed it to true but still i couldn't see the helpful buttons below the articles. Should i be adding the knowledge article helpful widget too?