How to generate a RITM and SCTask through flow designer

[Nitin Pratap]

Hi,
I need to create flow designer, and it should work like when user submit form from the portal it should create RITM and it should assign to some particular group and same group and content should auto populate in SCTASK and when we close the sctask, RITM should also close.

[Josh Pirozzi]

Hi @Nitin Pratap ,

This would function by setting the trigger as 'Service Catalog' and associating the Flow to the Catalog Item you'd like to act as the trigger.

Then, when in the Flow, you can add a 'Create Catalog Task' Flow Step to trigger the Task Creation. In this Flow Step you can add the SCTask Form Fields you'd like to update (IE: Assignment Group) along with the submitted Catalog Item Variables you'd like to incorporate on the Task.

Hope this helps!

[Ankur Bawiskar]

@Nitin Pratap  

this should help you get started with Flow designer

Flow Designer Service Catalog 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nitin Pratap  

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nitin Pratap]

Hi Ankur,
What do we need to do when SC task marked as closed or cancel then RITM should also get closed or cancel automatically?