Response and Resolution Time ReportsAverage Response Time: Measures the time taken to respond to a ticket initially.Average Resolution Time: Measures the time taken to resolve a ticket from the moment it was logged. Need to calculate above report ne...
Hi, I am in the process of creating a comprehensive report for a specific group. To begin, I will compile a thorough list of all group members, including their corresponding reported incidents. Following this, my next step involves constructing a bar...
Hi All, I have a client script setup which does not allow a user to create a P1 incident if they are not apart of a certain group.We also allow incidents to create directly from SolarWinds into ServiceNow. However, an incident was set to critical in ...
Table Name - Gym Membership Record Producer - Enrollment in Gym Below is the snip of Record Producer - When I enter all the values in Record producer. Instead of creating a new record it takes me to below page asking for same details again. Here , ...
Hi ,i have a requirement to update the duplicate task , incident , facilities request , request item 2 task have same id how can i update them with unique id ? using script
Hi,We have a scenario when state changes to Assigned, the assigned date field should get update with current date time.I am trying to on change client script with below script but it has update with incorrect format.Please suggest. if (newValue == '1...
Hello!Does anyone know how to show the flow step process in a record?Something like this...
Hello Experts, I have a workflow which has a 'approval user' where it is doing the following scripts // Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.//// For exampl...
Hello EveryOne, I have requirement where we have imported around 30K records from third party tool into our custom table. In this custom table we have the name of the role, owned by , approval type ,service offerings and FID fields. Based on the FID ...
Hi not sure if anyone else is doing this but we have designed a custom input control that renders an adaptive card in MS Teams. We have the Conversational Integration with Microsoft Teams for Virtual Agent 6.1.0. If the user types a message in the...
Create a related list in INC form which will store the value of past Caller details. Detail explanation: there should be a Related List name "Store Past Caller" under that tab, there should be the Name and email of the caller whose name was earlier s...
Hello all, I am facing an issue where user has itil role and that role is added the glide.history.role property along with few other roles. I have an read ACL on this table with itil role added. Despite everything in place, the user cannot able to ac...
Hi, I've a requirement to increase the size of the description box(from task table) on NOW Mobile. Then from one of the servicenow KB article I had done few changes on 'task_instructions' column on Dictionary Table. I've increased the Max length colu...
The "Refresh from LDAP" UI Action does not query LDAP . The sample users have the Source field populated to match the LDAP source data. We get the expected "Reload of LDAP data for [user] has been started" Info message but it doesn't load the record ...
Hello,I need some advice on how to automatically create a task every month and it be assigned to a group. Is it possible to do this as a private task instead of a catalog request task? I appreciate your help. Thank you!Wendy