How to get impersonate option in business portal

[vidhya_mouli]

Does anyone have any suggestion on how to get the impersonate option in business portal. 

Tried the steps mentioned here but it did not work:
How To: Add Impersonate User in Service Portal (using OOB Header Menu)

[KrishnaMohan]

Hi @vidhya_mouli 

By default esc portal have this feature which is for internal employees,agents...etc
If it is customer or consumer portal or business portal, it is not best practise and we tried to convinced business however I had implemented this for B2B by cloning employee center header widget and did changes according to business requirements.

 in csm portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Krishnamohan

[RaghavSh]

does your user have admin/impersonation role?

[vidhya_mouli · Accepted solution]

Managed to do this using this: https://developer.servicenow.com/connect.do#!/share/contents/5121264_impersonate_user_from_portal_wi...

Had to do few modifications to suit our requirement.