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How to hide "Live Chat" link in Service Portal header for specific user locations

aaksubraman
Tera Contributor

4 weeks ago

We have a requirement to hide the Live Chat option in the Service Portal header for users in restricted locations (e.g., Hungary/Budapest).

 

 

  • Cloned Stock Header widget → created Stock Header – Custom.

  • Updated HTML (line 27) to include !data.isHungaryUser condition.

  • Added client script to hide Live Chat for Hungary users.

  • Updated server script to check sys_user.location and set data.isHungaryUser.

  • Added debug logs confirming correct location detection.

  • Updated the Stock theme with the custom header and confirmed it’s applied.

 

Issue:
Despite these changes, Hungary/Budapest users are still seeing the Live Chat option in the portal header.

 

 

Question:

  • Is there a recommended approach to enforce conditional visibility of the Live Chat option in the Stock Header widget based on user location?

  • Am I missing any specific configuration step to make the widget condition apply?

Any guidance or best practices would be greatly appreciated.

 

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Shruti
Mega Sage
Mega Sage

3 weeks ago

Hi

Did you try to check the logs? Can you share screenshots of the widget?

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