How to make the "Start a new conversation" action clickable at all time

[Galk]

Hi everyone.

I want to make the "Start a new conversation" action available during all of the conversation, so the users will be able to restart the conversation in every stage of the flow.

Anyone knows how to achieve this?

[Community Alums]

Hello @Galk,

OOTB it is already a feature to end conversation, if someone wants to end the conversation (during all the conversation) click on End conversation. SS:

and then "start a new conversation" button will visible to restart chat again. SS:

@Galk , Please mark my answer as "Accept as Solution" and "Helpfuls." If it works for you.

Thank You!

[Gal Katz]

Thank you for your response!

can you please guide me on how to implement the 'End conversation' action as I'm having trouble  finding it on the system.

is this feature available in San Diego?

[Community Alums · Accepted solution]

@Gal Katz , Pls refer this : https://www.servicenow.com/community/virtual-agent-nlu-articles/enabling-end-conversation-button-in-...

Thanks!

[Galk]

Thank you for the help. this worked for me. 

but now my customer asked me to make something that will restart the conversation in 1 click. 

I understand it's not possible to custom those buttons but maybe it's possible to create a new button on the chat header or maybe on the service portal itself to give me this functionality?

Cheers!