How to make the "Start a new conversation" action clickable at all time

Galk
Tera Contributor

Hi everyone.

I want to make the "Start a new conversation" action available during all of the conversation, so the users will be able to restart the conversation in every stage of the flow.

Anyone knows how to achieve this?

WhatsApp Image 2023-05-22 at 11.11.52.jpeg

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Community Alums
Not applicable

@Galk , As per my understanding, only we can change the branding of VA; we will not be able to edit or customise the header of VA. Maybe we can change the configuration to not show the dialogue window when clicking on end conversation. I need to check.

vasu kashinatha
Tera Contributor

The easiest way is to start another VA conversation using the topic and the previous conversation is ended

tried it and it worked like a charm