How to modify how Virtual Agent is pulling in user's open incidents.

[Jyotiprabha Ba1]

I want to modify the predefine texts which shows "You currently have x open issues" . 

[Aranya · Accepted solution]

Hi @Jyotiprabha Ba1 
Head into Conversational Interfaces > Virtual Agent > Designer.
There you can select the topic type as Setup Topics and search for the topic "Dynamic Greeting". There you will find the action "Get Open Tickets" which calls the Script Include "VATopicsHelper". Head into the script include and find the function "openTicketsInfo" and that is where you will be able to modify the predefined texts.

Thanks!
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