How to override default notifications from inherited tables without disabling them?

[Navaneeth1]

I have a custom-scoped application that inherits from the incident table. I created a new notification to notify the caller/customer (caller_id) when an additional comment is left. However, there are two notifications sent right now. One the notification that I created and two, the default incident notification for new comments. 

I don't have access to disable global notifications. Is there a way to override this notification and make sure that only the custom notification that I created gets sent?

Thank you in advance!

[SanjivMeher · Accepted solution]

There are 2 options.

Option one is adding a condition in the incident table to not trigger notification for the custom table.

Option two is setting a weight on the custom table notification, so that the incident table notification is send-ignored even if it is triggered.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829694

[Sumanth16]

Hi @Navaneeth1 ,

In Incident notification advanced condition add 

current.getRecordClassName() == "incident"

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda