How to redirect knowledge article link in VA Agent search result to current instance

Abeer-khan
Tera Guru

‎04-16-2024 03:40 PM

Hello,

 

I wanted to know how to redirect knowledge article link in VA Agent search result to current instance.

 

When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or catalog item it takes me to a different page usually it will be the same instance link for knowledge article view or catalog item. In my scenario it is retiring to different instance link and displaying access denied due to security constraints page. Enclosed here with Screenshots. Please advise. Thank you.

 

Best regards,

Abeer

 

Preview file
223 KB
Preview file
45 KB
Preview file
45 KB
0 Helpfuls
  • 466 Views
1 REPLY 1

Sumanth16
Kilo Patron

‎04-16-2024 03:57 PM

Hi @Abeer-khan ,

 

 

Please refer to below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961011

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

0 Helpfuls