Configure Notification Problem Management
If the state of Problem changes from New to access and so on then assignement group should notified.How to configure this?
Forum Posts
Error with NLU Workbence
Hello Community, I am receiving an error while I am trying to sync NLU workbench for ITSM Virtual Agent. I created a copy from it and even when I trying to sync it, it gives me the attached error: Error MessageS" ome features may not be available bec...
Need to change Virtual agent name appeared on Teams
We are seeing Virtual agent Name different from what we have on Servicenow on teams.
csa voucher claim
Hi Team,I’ve completed the ServiceNow Fundamentals On Demand course and CSA Test Prep, and my CSA voucher is showing as unlocked in the Now Learning portal. However, when I try to redeem it on Webassessor, I’m prompted to make a payment.I’ve confirme...
CSM integration with SIR ServiceNow
Hi ServiceNow Community, We are looking for guidance for SIR module and CSM (Customer Service Management ) integration where when Case is created also SIR to be created and need to show the data of SIR on CSM case on CSM portal. Any suggestions will ...
Clarification on Product fields (CI, Type) and custom policy execution in Digital Service Delivery
Hello All,I am exploring Digital Service Delivery and while creating a new Product I noticed two fields:Configuration Item (CI)Type (with options Service and Product)I would like to understand:Why are these fields present?What is the relationship bet...
SAP User Lock/Unlock Virtual Agent Integration
Hi Team, We need to Lock/Unlock user in SAP system through the input entered by users in Virtual Agent.Are there any OOB spokes for this integration . Thanks
Resolved! Need quick help with answers for below questions
.1,, What is the integration method for sending the data to third party tool?2. What is the use of report ACL?3. Scenario 1 - How to populate the login user's last 3 incidents on incident form, for this requirement which method is best practice to us...
Dashboard/Report - Extract the Value of a RITM
Hello Team,I've a RITM with a question about the quantity of Routers.I want to create a dashboard or a report where I can sum/have the value of the question for each RITM. I found something in the tables sc_item_option_mtom_list.do and sc_item_option...
ITIL user can't see few records.
Hi All, In the catalog item we have a reference field which refers to a custom table. The custom table has many records. Some are created manually, some are created through import set and transform map and some directly through the catalog item reque...
task is that when we select a group in the Assignment Group field, only that grpmember see in assig
In this Rohit Sharma table, the task is that when we select a group in the Assignment Group field, then in the Assigned To field, it should display only the members of that particular group, not all users. Please write me the script. Please help on w...
I want to create PA reports on Incident Priority-wise Resolution SLA and display the results in %
"I want to create PA reports on Incident Priority-wise , Resolution SLA and display the results as percentages in a bar chart. Currently, the issue is that the data is not showing correctly."I want the Data is below the screenshot.Please give me cor...
ServiceNow Jira Bi-directional Integration Release management
I currently have the ServiceNow Jira integration set up for creating and synchronizing Jira issues. The next phase is to pull the Release from Jira into ServiceNow's change management module. At this time, I don't see a way to look up releases in ...
Resolved! How to create an HR Case using ATF in HR Agent Workspace?
Hi everyone,I'm trying to automate a test case using Automated Test Framework (ATF) in HR Agent Workspace. The scenario involves impersonating an HR Agent, navigating to HR Agent Workspace, and creating an HR Case with specific values (service, categ...
Help needed for creating a report in dashboard
I wanted to create a report in ServiceNow which should show total number of incidents whose state is new, acknowledged, in progress and on hold except resolved, closed and cancelled on every weekend for this year(2025) irrespective of when the incide...
