Resolved! SAM Pro License Query
Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards
Forum Posts
What Is the Correct Order of Factors That Most Negatively Impact Form Performance in ServiceNow?
Hi Community,I’m trying to clearly understand which elements slow down form performance the most in ServiceNow. I created an ordered list based on my experience, but I'm not completely sure about the accuracy.I'd like to get validation from the commu...
CSM multiparner Relationships
In ServiceNow CSM,We have partners and customers are managed through partner-to-account relationships. This allows contacts from a partner to view all their & their customers related cases and requests.However, when one partner acquires or merges wit...
Resolved! assigned_to not editable on form – no ACL/UI issue,
We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...
Resolved! is using getUser().hasRoles() good form?
Hello,I've recently been digging into ACLs on our instance and I found a Read ACL on the sys_user table for user.* It current applies to anyone that meets the following conditions:if (gs.getUserID() == current.sys_id || gs.getUser().hasRoles()) ...
With Twilio setup how to enable countries – Australia, India, and NZ
after installing plugins and providing sid and token its connected to twilio i have requirement to enables the above three countries only where i can do that?@Ankur Bawiskar any idea?
Hiding email client icon from scope application custom table
Hi Team, I want to Hide email client icon from scope application custom table. I have write the script and made isolated script checkbox as false. But its not working in scoped application. function onLoad() { var apr = g_form.getValue('approved');...
multiple-selection checkbox Employee Center
How do I create a multiple-selection checkbox for a catalog item in Employee Center that looks like this?
Resolved! Email body not visible : The email subject has been excluded as a security precaution.
User raised a password reset request. I need to check the email and verify if it is triggired correctly.iam unable to view the email body for the password reset request sent from servicenow to the user email id.with the subject as : The email subject...
Resolved! Is it possible to add colours to widget if threshold level breaches in Performance Analytics Report?
Hi There, I have a requirement to create PA report for "Open Incidents". I have added threshold to 400. Is it possible to somehow change the colour of this widget to red if total count crosses 400? Thanks!
Please Select your issue message at start
In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent. It shows up bef...
Business rule not working on Software Catalogs
Hello, I created a business rule to run async, insert on the Software Catalog table. The goal is to auto-set the assigned topics, catalogs and categories on new software catalogs.(function executeRule(current, previous /* null */ ) { var TECHNICA...
SLA Issue for Re Opened Tasks
This is to resolve an issue with the SLA state for re-opened tasks in our assignment group(APP-GBL-COE Matrix SCM TMS FSS) and possibly other assignment groups as well. We observed that when a task is reopened, the state of the task defaults to Work ...
Enable Voice command in virtual agent
On the ESC portal, we are using the Virtual Agent widget. Currently, users have to type their query (for example: “Outlook issue”) and then the Virtual Agent shows related catalog items or knowledge articles. I want to know if it is possible to enabl...
Change font color to red for caller with a true vip flag on the incident table
Hi Everyone,I want to change the font color to red for the Caller field only when the VIP flag is true on the Incident table.In the screenshot below, the only text highlighted in pink should be displayed in red font color. expected result in below sc...
