where is check conflict logic configured in change management?
i want to knoow the logic behind the check conflict in servicenow change management.
Forum Posts
How to allow forum users to send email with the "send email" button in the community
Hi everyone,I’m working on a ServiceNow Community implementation and I need some help regarding the “Email User” option that appears in the user popover (when you hover over a username in a community question/answer).Currently, when I’m logged in as ...
How to send a message in virtual agent if user is waiting to connect with live agent
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
Create Both Incident and Request Simultaneously When Submitting a Catalog Item
I have a requirement where, upon submitting a catalog item, I need to create both an Incident and a Request record at the same time.Here’s the scenario:A user submits a catalog item.Based on the submission, I want to:Create an Incident record in the ...
Right Click is not working in Incident form
When i click Right Click in the incident form it is showing the system right click options
Resolved! Error message: Did you add the hhd_admin role? Did you add the hhd_user role? SNPI Story1
Hey guys,So i'm currently doing the Servicenow Platform Implementation course and i have gotten stuck in SNPI Story 1 and keep getting the error message as displayed in my subject. Any idea how i can validate my task.
Can Google or Microsoft Passkeys be used for MFA login in ServiceNow?
Hello, I would like to clarify the support for Passkeys (FIDO2/WebAuthn) in ServiceNow. Can a Passkey generated from a Google account or a Microsoft account (Windows Hello / Entra ID) be registered and used directly as an MFA factor in ServiceNow log...
Approval Automation
Hello All, we have got requirement saying that need to automate the approval process like if a manager is on a long leave he should assign a delegated person for approval now its done by support team now to automate this process we thought of automat...
Interaction automatically links old Incidents — I only want the new one created
When I start a Virtual Agent conversation and select a topic, the system creates an Interaction. Immediately, old and unrelated Incidents are being linked into the Interaction Related Record table. These Incidents are not relevant to the current conv...
Custom widget for accept or reject buttons for HR case on service portal
Hi everyone,i was able to figure out how to build a custom Service Portal widget that allows end users to accept or reject the resolution for a HR caseWhen an HR Case is moved to the Awaiting Acceptance state, the widget appears to the user.They can ...
Update the work notes whenever incident and problem table work notes is updated.
Whenever a incident table's work notes are updated, I need the incident table's work notes to be updated. Whenever a problem table's work notes are updated, I need the incident table's work notes to be updated. How can we achieve this scenario?
Resolved! Have the caller field change color if user has multiple incidents open.
I am trying to make a change in the details of an incident on the caller field in the Service operations workspace.I need it to change caller field text to change color when the person has multiple incidents or have the button where it shows related ...
How to add MIM communication section sent notifications into comments in incident worknotes
Hi, I am working in MIM Workbench, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident worknotes."- By default the sent notification details captured ...
Need Help on ServiceNow Free Voucher
HI Folks, I recently trained Servicenow ITSM, hence would like to complete CSA and CAD certifications. kindly let me know in what are the ways to complete these certifications.I prefer to get free vouchers, but don't know how to get. can anyone shar...
Change Worknotes and Additional Comments Placeholder
I want to change the placeholder of the Work Notes for incident for new and existing record both its taking the label and changing the placeholder i dont know from where its changing it or how to change it if there is any way
