Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Best Practices for Skill Assignments in AWA

I'm using ServiceNow Advanced Work Assignment (AWA) and creating a service channel on the sc_req_item table. I have around 60 different catalog input combinations, and based on those, I need to assign requests to specific users. Currently, I'm creati...

How to Create Success score reports fort change request

How can I create success score reports for Change Requests in ServiceNow?I'm looking to:Track % of successful changes (e.g., no rollback, no related incident).Group results by assignment group or change type.Use either normal reports or Performance A...

Srinu13 by Giga Contributor
  • 303 Views
  • 1 replies
  • 0 helpfuls

[sys_email] and [sys_audit_delete] retention policies

Hello, I'm trying to find out what ServiceNow's recommendations are regarding retention policies for each of these two system tables: [sys_email] and [sys_audit_delete], or what industry best practices exist on this topic: - What are the recommended ...

JeanClaudeS by Tera Contributor
  • 260 Views
  • 1 replies
  • 0 helpfuls

In SOW view need to set field value.

Hi Team,Given that I am a SOW user in the ITSM spaceWhen I open an interaction ticketThen the Custom Product field on an Interaction is set to Incident How to achieve this. Regards,Abhilasha G T

UI Action on form to create and assign a survey

Hello. I have the following UI Action button - Task Assessment, that when clicked on the [idea] form table should create and assign a new survey. Within the UI Action I added the following triggerAssessment() function:  function triggerAssessment() {...

mmarinov007 by Tera Contributor
  • 477 Views
  • 3 replies
  • 0 helpfuls

Create Multiple Ritm based on Multirow Variable set

Hi All, I have Requirement need to create multiple ritm based Multirow Variable set. Based on adding rows create ritmsex: if user add 4 rows in variable set, 4 ritms has to create under one REQ. IN every ritm variable should be populated. Then 1st ro...

sureshmakal by Tera Contributor
  • 569 Views
  • 7 replies
  • 0 helpfuls

To Trigger notification

A notification is configured with the following criteria. Items in quotes represent a field or data from the related table.Trigger: A BIA is in the "Pending approval" state for 30, 60, or 90 days.Recipient: Users assigned approval tasks for the BIASu...