What are the rules of parent child incidents relationship in ITIL. Is it possible that the child tickets could be assigned to multiple assignment groups as per the current ITIL standard practice ? And in that case how to pull monthly incident report ...
Anybody have any idea how to make the last 2 tables in my database views as unique records? So I have sn-hr_core_case table, question_answer and sc_multi_row_question_answer inside the database view. The last 2 tables reference sn_hr_core_case but I ...
In ritm level Varibles not showing
Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...
Hi team,We have built scoped applications for different processed using FSO as base framework. For all the scoped applications, we have specific workspaces built & is being used by user community. As number of processes increased & user community cro...
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Hi All,I have a requirement where multiple tasks gets created through run script for each MRVS row.Whenever a user’s 1st task/Genesys task is completed, SNOW must automatically create a new task for Media Recording team for that same user. This shoul...
Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs. ...
Hi Everyone, In the SOW workspace, I attempted to create a Change Request from an Interaction record by clicking the "Create Change" button within the interaction.This action redirects me to a page where I must select a Change Request model. Initiall...
Can someone explain the purpose of child initiatives with Continual Improvement? They don't appear to inherit any data from the parent like Incident Management. Why would I use this parent/child relationship vs phases and CIM tasks?
I have created a survey. now I want to know how to trigger a survey from the notification. generally we do it using trigger conditions, it will be creating a new assessment instance. how can I achieve it?
We are opening a Record Producer from an agent record in the Configurable Workspace using a client-side UI Action.The parent record sys_id of the agent is being passed and used in the on load client script in the record producer to prefill a variable...
We intensify the onboarding of room equipment: Video screens, MTR's, room tablets, decoder, audio devices, touch screen controller, room switches etc.What is the benchmark to either create a specific VC model category or use to use the out of the box...
Hi everyone,I have a custom table, Onboarding Task, that extends the Task table.I am trying to change the reference of the inherited Parent field so that, for Onboarding Task only, it references the Employee Onboarding table.My approach was to use a...
