Service Catalog - Lookup Select Box - Script Include - Catalog Clent Script

[Mark Lanning]

Asking for some help please.

Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value.

Catalog Client Script

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    //Type appropriate comment here, and begin script below

    var gajax = new GlideAjax('demoDetailsUtil');

    gajax.addParam('sysparm_name', 'getModalityDetails');

    gajax.addParam('sysparm_name', newValue);

    gajax.getXML(setModalityDetails);

    function setModalityDetails(serverResponse) {

        var cc = serverResponse.responseXML.documentElement.getAttribute("answer");

        g_form.setValue('modality_ae_title', cc.u_modality_ae_title);

        g_form.setValue('modality_station_name', cc.u_modality_station_name);

        g_form.setValue('modality_port', cc.u_modality_port);

Script Include

var demoDetailsUtil = Class.create();

demoDetailsUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getModalityDetails: function() {

        var name = this.getParameter('sysparm_name');

        var gr = new GlideRecord('cmdb_ci');

        gr.addQuery('variables.select_the_available_demo_configuration', name);

        gr.query();

        if (gr.next()) {

            return gr.sys_id;

        } else {

            return '';

        }

    },

    type: 'demoDetailsUtil'

});

[Harsh Vardhan]

Hi @Mark Lanning  Have you tried to add log in script include to check if client side data going into script include ?

Also sysparm_name parameter reserved for function name, so please change it to different name , eg:  sysparm_id

eg: 

var gajax = new GlideAjax('demoDetailsUtil');
    gajax.addParam('sysparm_name', 'getModalityDetails');
    gajax.addParam('sysparm_id', newValue);
    gajax.getXML(setModalityDetails);

Please try and let me know if it does not work, also add logs. 

Thanks,

Harsh

[Mark Lanning]

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
    var demo = g_form.getValue('select_the_available_demo_configuration'); // variable value

    g_form.setValue('modality_ae_title', demo.u_modality_ae_title);
    g_form.setValue('modality_station_name', demo.u_modality_station_name);
    g_form.setValue('modality_port', demo.u_modality_port);
    g_form.setValue('network_wired_ip_address', demo.ip_address);
    g_form.setValue('network_wired_mac_address', demo.mac_address);

This will return undefined. Adding logs to the previous attempt with script include and client script did not register.

[James Chun]

Hi @Mark Lanning,

Had a quick look at the script and the obvious ones that I can see are the following:

Change the param name in the Client script:

   gajax.addParam('sysparm_name', 'getModalityDetails');
    gajax.addParam('sysparm_name', newValue);

 You would need to change the second param to something other than sysparm_name. Also, make sure you update the Scrtip Include with the new param name as well.

Are you sure the CI query is correct?

variables.select_the_available_demo_configuration

There shouldn't be any 'variable' object in CI records.

Cheers

[Mark Lanning]

Sorry, still not getting this, is it because I am using a Lookup Select Box?

Script Include

var getDemoinfo = Class.create();
getDemoinfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {

 get_demo: function() {
        var demo = this.getParameter('select_the_available_demo_configuration');
        var gr = new GlideRecord("cmdb_ci_computer");
        gr.addQuery("sys_id", demo);
        gr.query();
        if (gr.next()) {
          				return;
            }        

    },
    type: 'getDemoinfo'
});

Catalog Client Script

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    var gaDemo = new GlideAjax('getDemoinfo');
    gaDemo.addParam('sysparm_name', 'get_demo');
    gaDemo.addParam('sysparm_fields', '["u_modality_ae_title","u_modality_station_name","u_modality_port","ip_address","mac_address","u_modality_subnet_mask","u_modality_gateway,"u_wireless_ip","u_wireless_mac_address","u_wireless_subnet_mask","u_wireless_gateway","u_modality_user","u_modality_password","u_ssid","u_security_mode","u_wpa_mode","u_authentication_type","u_one_logical_name","u_one_ae_title","u_one_ip_address","u_one_port","u_two_logical_name","u_two_ae_title","u_two_ip_address","u_two_port","u_three_logical_name","u_three_ae_title","u_three_ip_address","u_three_port","u_four_logical_name","u_four_ae_title","u_four_ip_address","u_four_port"]');
    gaDemo.getXML(_handleResponse);

    function _handleResponse(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");

        //var demo = g_form.getValue('select_the_available_demo_configuration'); // variable value


        g_form.setValue('modality_ae_title', answer.u_modality_ae_title);
        g_form.setValue('modality_station_name', answer.u_modality_station_name);
        g_form.setValue('modality_port', answer.u_modality_port);
        g_form.setValue('network_wired_ip_address', answer.ip_address);