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12-07-2023 03:07 AM
My requirement is has such I have to completely remove the option of menu in the virtual agent.
I don't want the 3 dots Menu option in my virtual agent.
Please refer the screenshot below for better understanding.
Thank you for your time.
Rahul R
Solved! Go to Solution.
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12-07-2023 03:25 AM
Hi,
Navigate to All --> sys_cs_branding_setup.LIST --> ENTER, it will open "Default branding" page.
On the Branding record opened, scroll to the Related List "Menu Items", and deactivate the menu items concerned.
Note: You can deactivate/remove the options, though the dots will remain visible with an empty menu.
f my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
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12-07-2023 03:25 AM
Hi,
Navigate to All --> sys_cs_branding_setup.LIST --> ENTER, it will open "Default branding" page.
On the Branding record opened, scroll to the Related List "Menu Items", and deactivate the menu items concerned.
Note: You can deactivate/remove the options, though the dots will remain visible with an empty menu.
f my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
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12-07-2023 09:44 AM
Hello Pooja,
I very much appreciate your fast response. I was able to disable the options which were inside the support option all though those 3 dots were still visible.
Thanks for the help.
Rahul R
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12-10-2023 09:35 PM
Thank you