Hi Team,
I want to create a new topic in the virtual agent chatbot. but at 3rd point, I am sure how we can do that.
How we can show the text (Short Description) related KB article in the virtual agent chatbot?
Topic details -
- Raise an Incident - Topic Name
- Please enter a short description of your issue
- Can you tell me more about the [short description]?
- Ok. Before creating your incident, here are some KB articles that may help
[Related KB articles with the tags] – include links
- Did any of these articles resolve your issue? Yes or No
- Yes
Thank you for using the chat, Have a nice day - No
Create incident ticket
