How to setup ServiceNow Incident Integration with Dynatrace via IFW using OAuth

PiyushD79114544
Giga Contributor

2 hours ago

How to setup ServiceNow Incident Integration with Dynatrace via IFW (Integration Framework) using OAuth Authentication.

and How we can validate OAuth is setup correctly for Dynatrace Integration.

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Tanushree Maiti
Giga Patron

2 hours ago

Hi @PiyushD79114544 

 

To set up a ServiceNow Incident Integration with Dynatrace using OAuth 2.0 via the Integration Framework, you must configure a secure connection that allows Dynatrace to push problem notifications to ServiceNow as incidents. 

 

Refer 

step by step instruction using rest API: ServiceNow Connector to integrate with Workflows 

stored app link : Dynatrace Incident integration 

Key features
  • Creation of incidents for the problems detected in the Dynatrace platform
  • Auto-resolution of ServiceNow Incidents when Problem closes in the Dynatrace platform
  • Mapping of Dynatrace problem entities with the CIs fetched via the 'Service Graph Connector for Observability - Dynatrace' integration

 

Also you can check

Introduction to Service Graph Connector for Observability Dynatrace

            

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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