Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

How to show outage in the related list on incident if only CI have outages entries .

ashok17
Tera Contributor

‎04-22-2026 09:09 AM - edited ‎04-22-2026 09:10 AM

Could you please suggest how to achieve the below requirement:

 

How to show outage in the related list on incident if only CI have outages entries .

Preview file
93 KB
0 Helpfuls
  • 501 Views
2 REPLIES 2

Tanushree Maiti
Tera Patron

‎04-22-2026 09:46 AM - edited ‎04-22-2026 09:47 AM

From an incident -> Create outage record.

It will automatically show in Outage tab/related list.

TanushreeMaiti_1-1776876387945.png

 

 

 

TanushreeMaiti_0-1776876037413.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls

AndersBGS
Tera Patron

‎04-22-2026 11:01 PM

Hi @ashok17 

 

How are you creating the outage? Is the outage related to the incident or only to a specific CI?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls