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08-30-2023 01:55 AM
Hi All,
How to show outage notification/announcements on virtual agent bot.
Regards,
Ashok.
09-08-2023 07:23 AM
@Ashok59 - "Dynamic Greetings", the delivered topic, has an outage notification.https://docs.servicenow.com/bundle/utah-it-service-management/page/product/itsm-virtual-agent/refere...You just need to swap out this greeting for your current greeting in your Conversational Experience.
