Multiple Walk-uplocation queues for one Location

[Abhishek18]

Hello,

We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at different places.

But when I try to create multiple walk-up location queues, the system is not allowing to create multiple walk-up location queues. Below is the error shown.

A walk-up queue with that location already exists. For work routing purposes, different queues cannot share the same location.

Please let me know how we can achieve the above requirement.

Thanks.

[Peter Bodelier · Accepted solution]

Hi @Abhishek18,

You simply can't.
You could duplicate the location with a suffix, and create the second queue on the second location.

[Peter Bodelier · Accepted solution]

Hi @Abhishek18,

You simply can't.
You could duplicate the location with a suffix, and create the second queue on the second location.

[Vishal Birajdar · Accepted solution]

Hi @Abhishek18 

We also have faced same issue....!!

By default , one location can be attached to only one walk-up location queue.

What we have done is created new dummy location in location(cmn_location) table with same name but some different tags like below: 

Location Name1 : Austin_abc for "Austin X" queue

Location Name2 : Austin_xyz for "Austin Y" queue.

and set it to walk-up location queue's.

& off-course you can check feasibility to create new locations with platform team in your organization.

[Abhishek18]

Thank you @Vishal Birajdar and @Peter Bodelier  for your quick response.

I will go ahead and create the dummy locations for multiple walk-up queues.

Thanks,