How to update additional comments and work notes tab color in the incident form on serviceNow

[ashok17]

How to update 'additional comments' and 'work notes' tab color in the incident form on serviceNow.

I have tried updating for configure style as per attached screenshot but it's working while creating incident only after incident submitted the color not updated in the additional comments field.

Please let me know how to achieve this requirement.

[ashok17]

Hi @DB1 ,

Yes the client script i have tried before and it's works only before incident submission.

But after incident submitted the color not showing on comments field, see below screenshot

[DB1]

Hi,

Please try these
1. Form Styles (Recommended)
- Go to System UI → Form Styles.
- Create a new style for the Incident table.
- Target the field comments (or u_comments if it’s a custom field).
- Set the style attribute:
- Attribute: background-color
- Value: orange
- This ensures the field is always orange, even in read-only mode.

2: Dictionary Attribute
- Navigate to the dictionary entry for the comments field.
- Add a Dictionary Attribute:
- style=background-color:orange;
- This applies the style globally across all views of the field

thanks,

BB

[HarishKumar6668]

Hi @ashok17 ,
Unfortunately, adding a background color directly to journal input type fields is not supported. However, a similar visual effect can be achieved by placing a colored line beside the journal input field, as shown below.

For OOB Journal Fields (e.g., Work Notes & Comments): A system property is available in the following format: glide.ui.activity_stream.style.field_name

Simply add the desired HEX color code(ex:#0052CC) value to this property, replacing field_name with the backend Journal input field name .

For Custom Journal Fields: Create a new system property following the same format mentioned above and assign the CSS value accordingly.

If you find this useful, please mark it as Helpful or Accept it as the Solution.

Regards,
Harish