Parsing error: Unexpected token else
post else statement, i am getting this error for on submit client script.any leads please let me know.
Forum Posts
"Invalid username or password" when logging in using a password generated by a script
Is there a way to implement the following 1 to 3?Please let me know. 1. Save the initial password created by the script in the password field in password format2. Send an email with the initial password to the automatically created user3. The automat...
Any Way to have Small Talk called without Asking user if topic VA chose is correct?
I'm trying to set up some small talk to give the VA some personality, and cover when the users try to go straight to a agent. We have "Ask user if topic VA chose is correct" turned on, because we want that for normal topic flows, but if users say He...
in the badge integration , how to inform the user that unable to check in ?
in the badge integration , how to inform the user that unable to check in ? is there any way of doing it ? is it using badge event ?
Resolved! Manually Display Typing Indicator in Virtual Agent
I have a Virtual Agent conversation that performs a web request. It seems that while the web request is taking place, the Virtual Agent is not typing. The Virtual Agent begins typing once a response is received, but I'd like it to start typing before...
Resolved! How to Exclude manager when sending notifications to Assignment Group
Hi Team, I have a notification set up such that whenever Request is assigned to a group the respective Assignment Group receives the notification. The notification is also sent to manager of the group who but is not a member of the group. I don't w...
Approval from Teams
We are in Tokyo release. We have intergrated MS Teams and actionable notification is on. We'd like to report how many changes / Requests get approved / rejected from Teams. For this purpose, We want to update "Approval Source" to Teams in approval ta...
Only need to display particular assignment groups in assignment group field of change request table.
Hello Everyone,I need to restrict access to the Change Request form for anyone outside of the specified groups. This restriction applies to Normal, Standard, and Emergency changes. Only the assignment groups listed below should be able to raise chang...
Populate MRVS with values retrieved from previously submitted MRVS values
I was recently looking for a solution to accomplish this but could not find one here. Now that I have worked it out, I'm going to leave my solution here for anyone else that may be having this same question. Backstory: Client has a catalog item that ...
Workspace: Open records from search screen NOT in a Record Page
Hi all,I got a request to open Knowledge Articles that the users search for with the search in the workspace to be not opened in the edit/record view, but in the actual reading view. As seen in the image below, we search for the records. When opening...
Export KB Article from Native UI
Hi all,Kindly help me to Export the KB article as PDF, when user click on View Article related link on KB.I need a button called 'Export as PDF' in kb_article page which will export the respective KB article with Body as PDF with all images attached....
Resolved! Comma in names in List Collector not being displayed properly
Hi Team, We have a List collector field and we are trying to populate the Account names which have comma at places, this is treating it as another values and making it split.How to correct this behaviour Below is the list of account names with commas...
Enhancement to Story mapping on insert and update
Hi Community, I have requirement to implement Enhancement to story mapping for insert and update case.For Insert Case 1: We already have UI Action on Enhancement form "Create Story" but is is just mapping short description, priority, state etc mappin...
Display and select multiple columns in Dynamic Choice user input control
Hi all I have the requirement to have multiple columns (like table with the ability to select multiple records) to be displayed in in Dynamic Choice user input control under virtual agent so that the user can see more info about the record he is sel...
After Washington upgrade - Product Configurator is not opening after New order creation
We recently upgraded from Vancouver to Washington and installed the Product Configurator plugin. However, the configurator opens for new quotes but not for new orders, and the catalog view isn't loading at all. When creating a new order, it directly ...
