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Data lookup rule for change requests

Approver: Please delete this question, I accidentally asked in the wrong forum. As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had fou...

andrea_s71 by Tera Contributor
  • 425 Views
  • 2 replies
  • 0 helpfuls

Discovery Schedule

When I try to schedule a discovery, I need to schedule it for 2 times on a weekly basis but I am not getting the Conditional Checkbox to add script!! Please suggest whether I missed something. I am using Vancouver version in my PDI. 

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Community Alums by Community Alums  
  • 203 Views
  • 1 replies
  • 0 helpfuls

Incident backlog of my resolver group at a specific day

Hello,  I would like to know if it's possible to have the list of the incidents present in the backlog of my group at a specific date ?   So Incidents opened before or on the specific date, not resolved at this date (not yet resolved today + resolved...

stephmail by Giga Contributor
  • 238 Views
  • 1 replies
  • 0 helpfuls

Page is loaded to request submission

On my catalog item, I want to stay on same page if form is restricted by client script to submit request.But after I click submit it moves to request page , I want to restrict that.  Regards,Anmol

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Anmol8 by Mega Guru
  • 289 Views
  • 5 replies
  • 0 helpfuls

on change client script using GlideRecord not working

 var grUser=new GlideRecord('sys_user');  grUser.addQuery('sys_id','6816f79cc0a8016401c5a33be04be441');  grUser.query();  if(grUser.next())  {    g_form.setValue('u_email',grUser.email);    g_form.setValue('u_location',grUser.location);    g_form.set...

Countdown Timer

I have a script that refreshes my incident data every 5 minutes in a Dashboard I built in UI Builder (Below). I now want to have a visualization that shows a countdown timer for 5 minutes and resets to 5 minutes when everytime the below client script...

Reporting

Hi all, Object ID from cloud resource able not available for Pivot type report in column or in row? any reason ? how to make it available ? ThanksRoopa

Roopa11 by Tera Expert
  • 269 Views
  • 4 replies
  • 0 helpfuls

on change client script using a synch call

function onChange(control, oldValue, newValue, isLoading, isTemplate) {    if(isLoading||newValue==''){        return;    }  var ci=g_form.getReference('u_configuration_item',getCIdetails);function getCIdetails(ci) // ci is object{g_form.getValue('u_...

Next experience greenting message

Hi Experts,Requirement- On user table we have custome "xyz" field(string field), and client wants that field should be visible everywhere user first name is visible in native UI.e.g. 1) When itil user login, they are landing on workspace and there is...

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NS16 by Mega Sage
  • 842 Views
  • 3 replies
  • 1 helpfuls