Hi All, My requirement is I want to take CI as input from user in VA so that according I can present the user some information. But currently since there are many records in CMDB table, it takes 10 minutes to load the list which is not ideal way as t...
Hi Experts,I am trying to achieve Password Reset through Virtual Agent. For this i have enrolled with email and Security Questions and made changes to my process in such a way that it needs to identify me using User Identification and needs to give m...
Hi everyone,I have activated process miningMy account has the sn_process_optimization_admin roleBut I cant select or find the process map component in my dashboard editior like expected.In the docs should look like this.https://docs.servicenow.com/bu...
Need to create a dashboard for Problem as per attached in Classic and new UI
I have 2 notifications-one on request table [A] and one on request item table [B] which trigger when a catalog item Z is requested. The cat item has a field named company . If the value of the company is X, then the emails should not go to the reque...
Hi All, I need a suggestion regarding ;Servicenow End users can search for Service Catalog items in both English and German, if his/her preferred language is German in Portal? Thank you in Advance.
Update Incident API takes more time I.e. around 109 seconds to update, is this expected ?Any documentation which supports this behaviuor or which gives info on the response time for this API?
i want to call my script include into the advanced reference qualifier and this my script include var groupManager = Class.create();groupManager.prototype = { initialize: function() { }, findITILManager:function(){ try{ var...
Are there alternative methods to create tickets besides using catalog forms for the users who have admin and snc_read_only roles?
Hi Team ,I have requirement to show the Approvers on RITM in Mobile agent app.Please find the attached screenshot for your reference. Please give any suggestions on this requirement.
Hey,What would be best practice to implement a logic for consuming quota. Logic would be elaborate and we need to send notifications based on this logic consuming quota.
I know that the user's last VA utterance is stored in vaSystem.getSearchText() I am using this script within a Topic, so I can access that string, and I created the associated script variable. But the variable "desc" is returning "null". This seem...
Hi, I need to implement a deflection mechanism for my virtual agent. The calculation should occur 24 hours after an interaction record is created. I planned to use gs.eventQueueScheduled to trigger a script action. However, the event isn't being fir...
What could be the reason for appearing and disappearing of this "Discuss" button on change record? I am trying to get it back as we want to remove the discuss button only on the change record without effecting globally.
