ITSM - Display Incident Status Bar as in Change Management
Hi Team, Is there a way to display a status bar like in change management? BR
Forum Posts
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace "Propose Major Incident" is now available for P1, P2, P3 & P4 but we should hide for P3&P4 , how can i archive this Thanks in advance
How to find out Basic Auth user's audit (login, logout, IP)
Hello all,is there any option to view list of users who are enabled for basic auth (interactive login). Trying to find list of users are connecting using Basic authentication with details like login, logout, IP, activity. Also is there any option to ...
Flow should be created for each OrderGuide or Catalog item now ?
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user. Q1. A flow is associated with 1 catalog item , is this correct? Q2.Should I use "cascading variables" to pass data between catalog items? Or should I get the ...
How to use a couple of channels with type chat
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
Getting blank page when installing MS Teams
When trying to install MS teams in Messaging Integration app, I am getting redirecting to blank page of chrome. Please let me know how to fix this
VMW Total Number of resolved incident without breach SLA
Hello, I am working on some KPIs for Vendor Management related to SLA. one of the KPI should calculate the total incident that resolved without breaching SLA. My issue that the KPI count the incidents as long as I has one SLA task breach the SLA, so ...
Real-time Asset Availability Check for Serialized Hardware in Asset Management
I have a question about Asset Management. Our company manages hardware asset by serializing each item individually. However, we want to check the number of records with the state "In stock" in real-time across various order stages.Is it possible to a...
User authorization for a remote update set
Hello Team,what is the lowest authorization to transfer an update set to DEV + Test + Prod?Best regards
Resolved! How to run scheduled script execution on ui action
I have the below UI action-client(scoped) and script include(scoped), When I test with high load, the script is getting transaction cancelled with "maximum execution time exceeded". How can I get this script executed so that its not timed out. Is it ...
Resolved! Remove field decorator from the HR agent workspace for Priority field
Hello Experts,I want to remove the field decorator which is on top of priority field in the HR Agent workspace view. Please help.Below is the attached screenshot. @Ankur Bawiskar
Virtual Agent
When we input keywords into the virtual agent chat, it pulls up catalog items, which we want to avoid. If the keywords do not match any topics or KB articles, we prefer the system to display the standard system message and then show the topics. What ...
Prevent Form Submission via widget
Hi Im using MRVS in a catalog item, however its hidden in the portal as radio buttons is needed instead of editing the row . i have written a widget script for fetching the data. There is a notes field which should be visible when we select no and i...
I'm getting error when I'm selecting catalog item name.
Hi, We are having catalog item 'annual' and I'm creating other catalog item 'Study' and we are copying 'Annual' flow in 'Study' catalog item only difference is we are not using some action in 'Study' flow. When I'm changing catalog item name from 'A...
Resolved! Flow should be created for each OrderGuide or Catalog item?
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user.Q1.A flow is associated with 1 catalog item , is this correct?Q2.Should I use "cascading variables" to pass data between catalog items?Or should I get the conten...
