Resolved! virtual agent incident creation
when we are creating incident from virtual agent, user need to select priority and incident should be updated with that value. How to achieve this
Forum Posts
How to auto reolve Incident from Event Management system post receiving ok alert
We have an Event management system which received ok alert from our monitoring systems and we would like to auto resolve the Incidents whenever we receive the OK alert, however the assignee detail is mandatory. What is the best practices to handle th...
Virtual Agent Automation using Java and Selenium
Hi Team, If anyone has tried to automate slack -> Virtual Agent using java and selenium , Can you please help me with the documentation or steps to follow as I am doing a POC to automate VA through slack. Any materials would be helpful
Resolved! Best practices for release notes documentation in the Washington DC version
I am looking for best practices to setup knowledge management for release notes. Should I have two libraries? Is there such an option? We are on the Washington DC version. Ideally, there will be a library for release notes for all of our applicat...
How to change the usename for attachment upload in the activity log?
Hi All, I have a requirement to change the username in the activity log for the user who has attached the attachment. I had tried to make changes in the sys_history_line table but unable to find the changes made for the attachment upload.Is it...
Change Record creating duplicates records with same change number
Change Record creating duplicates records with same change number
Incident to RITM creation
I have a form context option UI action the incident form that will cancel the Incident and create a request. It works but I have a Modal pop up that gives the option to cancel the Incident or perform no action which would do nothing to the incident a...
Resolved! incident auto populate service offering and business service fields depend configuration item choice
Hi expertsI would love to get helpWhat is the best practice to display business service and service offering data according to my choice in the configuration item field
Core configuration and foundation data
Hello, We are recently started ServiceNow ITSM scratch project .We are planning to give demo and workshop sessions to client on Core configuration and foundation data .Please help me with any decks or ppts for this topics. Reagrds,sravya.A
Inbound Action to create Request & Requested Item failed
Getting this in the Email log:Create Video Conferencing Req (forward) : did not create or update sc_req_item using current This is my Inbound Action:createRequest(); function createRequest() { var user_sys_id = gs.getUserID(); var comments =...
Resolved! Invalid date on KB article
Hello All,Does anyone know why the KB article is showing an invalid date on the KB article card? It would be incredibly helpful and beneficial for me if this could be accomplished in some way.Thank you!
How should I re-direct survey page to sp page instead Native UI
Hello Team,When end user clicks on survey link, it's re-directing to the backend native UI with the below mail script. https://xyz.service-now.com/now/nav/ui/classic/params/target/assessment_take2.do%3Fsysparm_assessable_type%3D2f5705e11bb41410dd4d0...
Live Agent idle time
We currently have the OOB for Controlling idle live chat sessions, however this timer is tracking user idle time and a reminder can be set at particular intervals. https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/...
flow error
The following error occurred during flow send email.is there any solution
How to restore a group for a user
Hi All, The user was on leave and the groups and roles that he had has gone now. How can i restore back the group for the user without using the any reference profile to replicate.
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