How we can custmize the agent chat three dots menu to direct link to record producer?

[Jacek G]

Hello,

I need to add a position in the three dots menu.  It should be a link to the record producer.

Options in the va_branding_contact_menu are minimal, only the link type brings hope.

I need a new position in that menu.

Any suggestions?

[Sujatha V M · Accepted solution]

@Jacek G  Please follow the below steps on the article to achieve it. 

https://www.servicenow.com/community/incident-management-sow-articles/virtual-agent-how-to-add-a-quo...

[Jacek G]

Thank you 🙂 It solves my trouble.

[Sujatha V M]

Thank you @Jacek G  for response. With your use case shared on this post, I was also able to learn something out of it. 

Happy Learning 😊