I Am Enabled Email Client In Service Catalog Form In that Faced the Requestor For (Caller) Shows In

[Jagadees22]

I Am Enabled Email Client In Service Catalog Form In that Faced the Requestor For (Caller) Shows In ''CC'', How to Set to ''to'' List (Recipients)

[Ramya V · Accepted solution]

Hi @Jagadees22,

When using the Email Client on a Service Catalog Form, you might notice that the requestor (caller) is being added to the CC field by default. To change this so that the requestor appears in the To field (recipients) or to add new, you can modify the client template.

How to Auto-Populate the To Field:

• In your client template, set the To field by adding requested_for (or assigned_to, as needed) from the SC_TASK record.

Procedure:

1. Navigate to All > Email Client Templates.

2. Create a new client template.

3. In the Recipients section, configure:

• To, and CC fields

• Save the template.

Now, when you access the Email Client, the recipients given in the client template will appear in the To field.

Please mark this answer as Helpful if this solution works for you.

[Ankur Bawiskar · Accepted solution]

@Jagadees22 

since you configured the email client template you can decide the recipient as well i.e. TO

which user should be the recipient?

Example: I am setting recipient as Requested For.Email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ramya V · Accepted solution]

Hi @Jagadees22,

When using the Email Client on a Service Catalog Form, you might notice that the requestor (caller) is being added to the CC field by default. To change this so that the requestor appears in the To field (recipients) or to add new, you can modify the client template.

How to Auto-Populate the To Field:

• In your client template, set the To field by adding requested_for (or assigned_to, as needed) from the SC_TASK record.

Procedure:

1. Navigate to All > Email Client Templates.

2. Create a new client template.

3. In the Recipients section, configure:

• To, and CC fields

• Save the template.

Now, when you access the Email Client, the recipients given in the client template will appear in the To field.

Please mark this answer as Helpful if this solution works for you.

[Jagadees22]

thank You So Much I Guess this Is Correct

[Ankur Bawiskar · Accepted solution]

@Jagadees22 

since you configured the email client template you can decide the recipient as well i.e. TO

which user should be the recipient?

Example: I am setting recipient as Requested For.Email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jagadees22]

thank You So Much @Ankur Bawiskar , I Will Check