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Performance issue only at a certain time of the day

I am facing a strange issue, Where a few of the users (Not all the users) experiencing slowness with ServiceNow between 9 PM to 10 PM IST time. When I try to impersonate that user from my machine it works fine and when the user also tries to log in f...

Hari105 by Tera Contributor
  • 437 Views
  • 2 replies
  • 0 helpfuls

Resolved! Splitting Work Notes with Flow Designer

Hello all, I am attempting to clean up the work_notes data in Flow designer.  I can get the plain version of work_notes by just pointing the Flow towards that field and I am given: TimeStamp Data Andrew Stringfield (work notes) "Andrew Stringfield di...

lonesoac01 by Giga Guru
  • 808 Views
  • 4 replies
  • 0 helpfuls

Copy attachments from Kb artical to Notification

Hi All,I am copying the attachments  from Kb article to notification email and i  writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...

sushma9 by Tera Contributor
  • 247 Views
  • 5 replies
  • 0 helpfuls

How to get field value of reference filed value.

I'm writing client script for Ctask. In which I want field value of planed date of change request  which is  reference field of Ctask. can any one please give the syntax for this.I have tried.g_form.getValue('change_request.planed_date');which is not...

Exclude topic discovery via NLU utterances?

I was wanting to know if we can identify phrases that doesn't trigger a topic that may have a shared keyword or utterance, i.e., if the user says "teams meeting guide" I don't want it to trigger the topic about "meeting room issues". I know we can to...

Keszia by Giga Guru
  • 432 Views
  • 4 replies
  • 0 helpfuls

ECC QUEUE Stuck in ready state

I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...

Praful_1968 by Tera Contributor
  • 760 Views
  • 1 replies
  • 0 helpfuls

SLA is getting cancelled automatically

Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening  -  Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...

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bns1 by Tera Contributor
  • 700 Views
  • 7 replies
  • 1 helpfuls