Hi Everyone, I wanted to created a Business Rule to Restrict all ITIL users from accessing tickets with business service "X" only users that is a member of Group X should have visibility to this tickets. Also, if the ticket with business service "X" ...
Hi Community, I have a requirement; in our instance we have written inbound email action in incident table with condition subject is AWS. when an external user (mail id of external user noreply@companyname.com) sends an email to our production group...
Hi, what is the primary key of predictor results table and some of the fields like final predicted value is not getting populated every time because of which predicted correctly becomes false.
Hi, The 'Follow' button is not working on sc_task & sc_req_item form. When I try this on Incident form, it is working. Same is happening in our PROD, DEV but, PDI as well. anybody else faced same issue, or know how to make it work?
Hello Everyone I'm trying to create registration form. When the user selects student, it should show the student registration form. When the user selects instructor, it should show instructor registration form. I'm getting an error "onChange script e...
Hello, I want to limit script executions (via the Background Script Module - sys.scripts.do) that interact with major ServiceNow tables (dependant on User Group/Role) e.g.: prevent script execution on sys_user_group, sys_user_role, etc.I also want to...
Hi Is it good practice to report on sys_audit table? or is there any alternative ways to do reports?
I have a form with 3 reference fields, referring the same table.Level 1, Level 2, and Level 3.The referenced table is called Level and it is organized like:Description, Level 1, Level 2.When Level 1 is empty, I understand the record is Level 1.When L...
Hi,I have a requirement stated below:Once P2 incident is created approval should be triggered to Caller's manager.If manager approves then approval should go to the assigned group and if rejected Incident state should be cancelled.If assigned group a...
Hi Team ,I presently have a requirement that the shopping cart widget should display few variable fields of a catalog item.For example the shopping cart widget has only Item and quantity field available as an OOB feature but the cx requires other var...
Hi community, I'm working on the Service Portal and my requirement is to view some variable fields in in the SC Shopping Cart widget. I took the clone copy of the SC Shopping Cart widget and have added the angular ng-templates to the cloned widget.I ...
Hianyone please tell me that what is the purpose of check on "include on page load" ? please provide any example ? what it will show while giving particular portal?
Hi Team, Currently we are approving KB articles one by one. Do we have any option to make a approver to approve all the KB articles in one click ? Example : If I have 10 KB articles in pending my approvals, would like to approve all at once. Thank...
How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.
