Forum Posts
Send Threaded updates to MS Teams from MIM workbench
Hello, Problem StatementSend the updates from MIM workbench communication task to MS Teams channel in threaded manner. Existing setup - If we have a major incident and when we view that incident in workbench we get communication tasks with compose o...
Change the button font color in Virtual Agent
I must be missing something simple. I am trying to change the color of the font on the button. The button background can be changed easily using the button background attribute belowHow do I change the color of the font? I have modified all the fon...
Resolved! Send worknotes in email
Hi All, I need to send worknotes if any certain keywords are present. Need to extract the string next to that keyword and send remaining text in the notifications line by line. Worknotes:abcdefghiijk***notes***line1line2line3 I am trying with below s...
Resolved! SLA should not attached again to incident form when state changes from closed to in progress
I want a test case in which a SLA when incident state get closed and then again changed to in progress. The SLA should not get attached to this incident form. It means SLA should not attach to incident form again again. It should attach only one ti...
I need to push unique values into single line text
I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...
Resolved! Alert to show dot walk field
Hi Community, On incident form, when user selects business service it should show a popup which contains operational status of the business service which user has selected. Here is my script include.var TMUtils = Class.create();TMUtils.prototype = Ob...
Add (empty) value/selection to reference field
Hello,Is it possible to add an empty value to a reference field to select for a filter? This is what I have (in PDI):I would like to add an (empty) selection to include in the selection. Is this possible?
Remove values from existing groups
Hi Team, I have 2 fields, Existing groups and remove existing groups. In existing groups the values are populated based on the user groups, and in Remove existing groups I wanted to remove those which are in existing groups field. I have tried with ...
Resolved! I want to extract more than 3 million records created for a catalog item
Hi Team, How to extract more than 3 million records created for a catalog item.Will extracting cause any slowness in ServicenowThanks
Download multiple attachment from the requested item
Hello Experts, I need help in modifying the OOB script for the attachment and adding a functionality of a download button where user can download multiple files . Scenario 1: i have 5 files attached to the requested item (a,b,c,d,e) but i want to dow...
Webhook Integration with ServiceNow
Hello All, Can anyone please help me with the required steps of integrating webhook with ServiceNow so to make the flow of incidents from ServiceNow to webhook.
ITSM Scenarios (use cases) | First you try | Then you'll find solutions in the comments.
Try the scenarios given below to improve your ServiceNow development skills :SECTION 1 Business RulesAssignment # 1- Create a table called 'incident_temp' with below two fields Incident Number Short Description- Create a business rule, this...
Tab not getting created under the interaction tab uponclicking of a Create Service Inquiry UI Action
We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, ...
Knowledge Article scree shots are not visible for end users in ESC portal
Hello Community Members, We a issue which is related to knowledge screen shots, end users are unable to see the screen shots in knowledge articles in employee center. Please find the below screen shots for reference. Thanks,Nagireddy
