We have a request to change the color of the standard change card on the landing page. It seemed easy enough except the color in the Standard change model is a yellow but we current have blue in the landing page. Any idea where this can be set othe...
Hi All,gs.hasRoleExactly('itil'), is returning undefined. But gs.hasRole('itil') is returning true please help.
Hello All as anyone implemented TeamViewer into ServiceNow, I was after any information tips etc.
Hello everyone, Our requirement is that anytime a user clicks "No" to the "Did any of this information resolve your issue?" option, the virtual agent automatically navigates the conversation to the live agent. We need to stop the live agent message( ...
Hello all, I have added ServiceNow as a contact point via webhook in Grafana so that alerts in Grafana will become new cases in ServiceNow. I followed the documentation here: Integrate Grafana events (servicenow.com) However, I am now getting blank ...
Hi, I have created a flow designer for Mid server status changes, whenever the status changing to up and down, one incident will create stating that Mid Sever status Changes to up/down. I need to add the instance URL (Dev/Test/Prod) in the descriptio...
Hi,There is a requirement that in Catalog item there is 2 field 1. Group name (reference field)2. Group Members So on selecting any Group Name, then in Group Members field all the available group members should auto populate. **which field Type shoul...
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins"i tried "Priority is 1-critical AND created relative after 30 mins from now".but it's not working. could anyone help?
Hi,In incident form we have field called caller_id. The person who logged in their name should auto populate in the caller_id field. Once he removed the name then in the list it should show the logged in user name first followed by the list of user b...
I am unable to see the data on the Virtual agent Dashboard (Conversational Interface > Conversational Analytics > Virtual Agent Dashboard). There are some tabs like Usage and AI search. 1. Under the tab Usage there are multiple reports like Conversat...
I have a user who has a report set up to see request item.request.due dates that are overdue, but he'd like to add items to the same report that are due in the next week. I've attached a screenshot of what he's tried but it's not working. Is there a ...
Hi, I have created SLA definitions in dev instance and it is working properly when creating a ticket but when I test in the test instance, I create a ticket and the SLA definitions aren't populating. All conditions are inserted and met on both instan...
Hi, i have a variable "license_number" on the catalog item to get the license number from the users.in case if the user tries to create a second request using the same license number an error message should be shown there is no license number field o...
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
Hi All, Current requirement is to make Change Risk Assessment mandatory before submitting for approval in New State. I tried the below business rule which was posted in community earlier and it is not working. Kindly suggest. When to Run: Before upda...