I can see journal entries for incident it is not displaying on incident

[Rushi2]

Hi All, 

I can see the journal entries for the incident, but they are not displayed in the incident notes section. The same work notes are displayed on the incident task. This is happening only in random cases, not all incidents .

There are only 10 entries for the incident, but those are not showing on the incident?

[Chaitanya naram]

Hi @Rushi2 

Check the comments and worknotes for the incident record in Journal Entry table (sys_journal_field) and history table (sys_history_line). One of it contains invalid data format (contains only space, or some characters). It may one of the cause the system rendering the data and show no activity.