Now Assist for virtual Agent Error

[PaulSylo]

HI , 

I am getting not getting LLM response after i installed now assist for Virtual agent, it suppose to share the LLM response, but still the same NLU response is getting populated. checked the configuration buts still no clue what is happening?

Current Results : 

Expected results: ( posted for example)

any idea how to fix this ? I am in Xanadu patch 5

[sanjay02]

Hi @PaulSylo  ,

To enable LLM responses using Now Assist in Virtual Agent, you need to activate Now Assist for Virtual Agent explicitly.

Please follow these steps:

1. Navigate to All > Now Assist > Skills > Platform.
2. On the right-hand side, you'll find the "Configure Now Assist for Virtual Agent" link.
3. Click it and ensure the configuration is properly enabled for your environment.

For detailed guidance, refer to the official documentation:

Configure Now Assist for Virtual Agent – ServiceNow Docs

Hope This Helps!!

Let me know if works

Regards,

Sanjay

[PaulSylo]

Hi @sanjay02  - Thanks for suggestion, but i have did this all steps,. Looks like issue is in patch and compatibility issue. ServiceNow suggest to upgrade the patch