Set all fields to None in catalog item
How to write a onchange catalog script to set all other fields to --None--, if none is selected in the select box variable (I have chosen include none)
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How to replace space in the business duration value & replace it with :
calculating the pending duration for an Incident (Pending Start Date, Current date)eg: Its giving me the value as 1 04:45:47 (days hr:mm:ss) I have to replace the space (which is next to days) with a : and pass the entire value as 1:04:45:47 in a f...
Resolved! Update the incident Work notes
Update the incident work notes and changes the state to back to Work in progress of the incident when the Change Request is created from Incident. How to achieve this?
Getting error "Security Constraints prevent ordering of item" while using post operation on a item
I have a catalog item which is inside an order guide. If I am using POST operation directly on the catalog item, I am getting error as "Security Constraints prevent ordering of item" (400 bad request).
Is there a way to run a script in front end in Virtual agent using <script> tag
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
As an end user how can I access my closed requirement items?
If I'm an end user,I want to access my all requested items instead of opened items. what should I do?Is there any chance to get my closed requested items in ServiceNow.
incident updated out of business hour should change the state in next business hour start.
Hi All, When a record is updated, specifically when additional comments are added, the system checks whether the update occurred during business hours. If the update is within business hours (MON-FRI(8 AM to 5 PM)), the record state is changed to 'Wo...
How to autopopulate fields from the same reference table in Service portal form
Hi All, I am working on a form in service portal and have 2 reference field from the sys_user table. One is "user id" and the other is "email address". I added the fields but I can't figure out how to:1- Populate the "user id" instead of the "use...
Incidents count
I need a Incident state change records count through script.Count the state New to Inprogess incident records count. Cold you please help any one.
Resolved! Email schedule is 24*5 weekdays. But the email triggered on Weekends as well
Hi I have a scheduled job which runs Daily at 2am MST. Email should be triggered only on weekdays . Hence used the 24*5 weekday schedule. But noticed the email triggered on weekend as well.What could be the reason and how to fix this. Appreciate the ...
I know servicenow only use HID id badge, how can i make it read from wavelynx card reader?
I know servicenow only use HID id badge, how can i make it read from wavelynx card reader?
Virtual Agent
Hello, I have noticed after Vancouver patch 3 upgrade the virtual agent is not working as it was working in Tokyo instance. When we look at the design when the user inputs the query the flow goes from start and gets stuck at first block and after som...
Virtual Agent Context Variables
Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...
can we apply criteria for KB articles on the Knowledge Category
Hi,I'm trying to understand if we can apply criteria on the Knowledge category. We are trying to eliminate adding the criteria for each article. Is there a way we can apply criteria on the KB category. Please advise
ServiceNow Add-in for Microsoft Outlook - SSO
Hello All, Is it possible to configure SSO for ServiceNow outlook Add-in ? https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/install-servicenow-outlook.html TIA
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