ATF - Risk Assessment Popup
Hello, I've been trying to interact with the risk assessment popup within the change request form. However, I haven't been able to. Does anyone know how I would go about doing this?
Forum Posts
How To Find Out How An Incident Was Created
Hi, I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. The incidents did not come from the record producer and I do not see that the...
Need to send notification when worknotes or comments in updated in sc_task table
HI Community, I have a requirement, need to send the notification to the user mentioned in the variable in sc_task table.When a request is raised, and it generated the task in the task there will be variable named Email notify (list collector field) ...
Transfer multiple attachments from ServiceNow HR Case to BMC Helix Incident
Dear Friends, We have a requirement to transfer files attached to HR Case to BMC Incident. If HR Case is attached with a single attachment, we can transfer it successfully to BMC Incident.But, if HR Case is attached with multiple attachments, we are ...
How to pass current user's username and password to REST Message as a parameters?
Hello Team, I have a requirement to export the list of data into Excel and open directly in Google Sheets. For that we have created a context menu, script include, flow designer and REST Message. We are calling the REST Message from the flow designer...
Highest number of incidents created
Hello developers, I need to get the highest number of incidents created by a particular person. Any help is appreciated, Thanks!
Resolved! Transactional worker failed to complete runnable work, transaction id: d4ccce3d47568e101bed4c2f316d4
I'm getting the following error when trying to get a response back from the virtual agent to a bot within Teams: Transactional worker failed to complete runnable work, transaction id: d4ccce3d47568e101bed4c2f316d43c1: com.glide.cs.qlue.module.custom....
Issue with Business Rule in sc_req_item table
Hello Everyone, I have written a business rule in sc_req_item table. Using it, I want to update the value of a field which in sc_cat_item. u_qty_available_in_warehouse is the field name I want to update. I am attaching the snap of the business rule....
Resolved! Same user with the same roles perform differently in two ServiceNow instances
Hi, I have two ServiceNow instances. Both are Vancouver. Let's call them Dev1 and Dev2).I have the same users and roles in both.Final users in Dev1 can read a particular custom table because they have a read-access role on that table.However, final u...
Resolved! Catalog Item Review Process
I am looking for the best way to automate a verification process. Th process will allow my catalog item owners to verify that the items are still required and they are still the owner. Any thoughts will be greatly appreciated.
Resolved! Change the order of variable set in a catalog item
Hi, I am trying to add a variable set to my catalog item, however my requirement is to keep a specific order of fields and unfortunately the variable set order is different. Is it possible to reuse existing variable set and change the fields order w...
Resolved! Why can't a child table trigger a parent table notification
Why do I insert or update the record of the child table, and the record of the parent table is also update, but there is no notification that triggers the parent table? (The conditions for insert and update are the same as the notification conditions...
Resolved! pros and cons of universal task
Hello Community I have read the documentation and found the pros of implementing a universal task. Can anyone provide the cons of universal task ? Thank you
Can't Map NLU intent in virtual agent topic blocks
I have created a topic in VA which has serveral topic blocks like : ticket status, raise ticket, live agent, knowledge search, sharepoint,etc. Now i am trying to implement NLU with VA. I happen to found that NLU intents are matched with topics and no...
Transform map: How to change date/time to 24 hr format on stagging table record?
Hi,We are sending date from an excel file to a ServiceNow through Transform map.The date format in excel file is 5/23/2024 03:55:50 PM but in ServiceNow staging table record the date field (string type) is showing 2024-05-23 03:55:50 however it shoul...