Hi community! I can be able to create a report on table. and can't see the values in the columns which are coming from other table.Dot walked to the column and bring the required column on the report using configuration. data is not visible.checked f...
I want to trigger a scheduled job from Business rule. I am using the below script but its throwing error.var gr = new GlideRecord('sysauto');gr.addQuery('sys_id','25b758811b6e8d102d8a0d45ec4bcb35');gr.query();if (gr.next()) { SncTriggerSynchro...
Hi there,Can anyone tell me what table has the variable field in the "Variables" tab in a variable set? I've already found the tables for: - the "Included in" tab = Catalog Variable Set [io_set_item] - the List of Variable Sets = Catalog Items and Va...
Hi All,I have a question :Could anyone please tell me how to add a hyperlink to the message in notification? Thank you.
Hello, I wanted to know how to redirect knowledge article link in VA Agent search result to current instance. When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or ...
Asking for some help please.Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value. Catalog Client Scrip...
Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks
hello .I need help for this task in the Virtual Agent > Categories I didn't find new button. please help me to do this task Create a new topic category for Virtual Agent1)Navigate to Conversational Interfaces > Virtual Agent > Categories2)Create a ...
I have had a request from our Servicedesk to remove or hide Assessment Instances records for a specific year we went live with surveys this year but records created prior to going live are appearing.
I'm trying to create a flow to automatically produce a new incident based on an existing one that the customer has no access to. When we have an outage-like ticket (but not using the outage module), we want to display some basic info to the customer...
Similar to the system property glide.ui.per.page that allows updating the max number of rows that return in a list on the platform, I added 500. I do not see a property or a way to do so but figured I'd ask if anyone was able to do the same for Serv...
Hi all, I am new to ServiceNow. We are on BMC Helix right now and want to migrate transactional data to ServiceNow. I want to start off by testing some incident records from BMC Helix to ServiceNow and take it off from there. I know there are 2 popul...
As an end user, we want them to be able to download a form that is attached to the record producer. Once the form is completed, we will require them to upload it before submitting it. How am I able to add a downloadable file?
NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
How to auto resolve ticket using AI i.e, we need to give resolution steps and close the ticket automatically using AI..?
