Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. Can you help.Thank you.
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. ....
Example requirement: On the table 'core_company' we have a record 'ACME North America' which is considered as sensitive company and want to restrict the offshore user to open/view the record. The above can be done by ACL, Business Rule and even Data ...
Hello,I've successfully obtained a list of Configuration Items (CIs) using a script include. However, I now aim to automatically populate a variable with the CI that is the latest created. How can I achieve this?
Hello All, I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there a...
Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Situation:I have an order guide that contains a variable set. In that variable set is a variable named ‘employee_type’. That variable is a select box that contains several choices. One of the choices is ‘USDH’. I want to hide that option from the dro...
Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...
i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structu...
Hello Team, I have Requirement to visible password for user of sys_user table . I have Written Background script . var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", '4b663359db2ae20050abf2adbf9619bb');gr.query();if (gr.next()){gs.print(gr....
Hi all,Currently I'm working on the Virtual Agent, I need to add more details for the conversation between users and VAs before handing over to a real representative. Here is the processing:After user type the query, I will make api calls to some end...
I have 100 users who need to be moved to Group A from Group B. They also need to be removed from Group A using a background script. Thank you
