Hi all,I'm new to Service level agreement(SLA),below is the requirement:Please review the SLA clock of the assignment group xyz as per Paris time and it needs to be stopped as per Paris time during the working hours. along with weekend and Paris (Als...
On a catalog item, I am working with 2 List Collectors: one looking at the cmbd_ci table and one looking at the cmn_location table. What I need is to have the Location List Collector field update to contain the location of each CMDB CI item added to ...
Hello Experts, We have enabled the AI Search in one of our development instances.We have added custom facets like incident and problem and added conditions to show the relevant incidents and Requested items.The issue is when we search with the entire...
HI, 1. Limit visibility to only these two groups (monitoring team, delivery team) and restrict visibility to others. 2. delivery team should be able to see only Source==phone related security incidents tickets. Other source security incident tickets ...
Hi Community,Here is my question: What if we have 2 ACLs, on the one hand, one allows write access on a field to all users, who are having "snc_internal" role, while the other allows write access to the same field to all users, who have "itil" role? ...
Hello ServiceNow Community,I've hit a roadblock in my knowledge and previous community entries haven't addressed my issue.Is it feasible to incorporate additional fields from the 'Order Confirmation' widget into the variable editor of a Requested Ite...
Hi, in a Scheduled Job, I'm trying to create an RITM which is the parent of other RITMs. The problem is that even though I set the state to "New," when I execute the code, the RITM is created, but the state is "Closed Skipped" with resolution notes s...
Hello, I wanted to know how to redirect knowledge article link in VA Agent search result to current instance. When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or ...
Hey! I have 2 list fields on the incident table, both have a sys_user_group table in the list. I require that if I delete one group in one field, it should automatically be deleted from another field too, if I delete multiple groups, the same groups ...
Asking for some help please.Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value. Catalog Client Scrip...
Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks
hello .I need help for this task in the Virtual Agent > Categories I didn't find new button. please help me to do this task Create a new topic category for Virtual Agent1)Navigate to Conversational Interfaces > Virtual Agent > Categories2)Create a ...
Hello friends< i have a request to add a filter condition in the affected task, i use a BR on first but the client told me that it was done already on the Incident table so they are happy to have the same solution as there ( see picture bellow )- Ins...
Hi, We have a reference field on incident form called Product Instance.We need to make the Product instance appear in a custom related list.I have created a relationship but i am not able to retrieve the Product instance from the incident.I think i m...
I am trying to create a Normal Change through workflow, using an existing standard change template.How can we do that ?
