Resolved! Opening an attachment error
Hello All I have a user trying to open an attachment with in a past case review and getting this error any ideas?
Forum Posts
Resolved! Approval Comment is Duplicating
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
Filter condition
How to get list of records where end date is not more than 14 days from current date?
Making Risk Assessment Mandatory Using the below Business Rule is not Working
Hi All, Current requirement is to make Change Risk Assessment mandatory before submitting for approval in New State. I tried the below business rule which was posted in community earlier and it is not working. Kindly suggest. When to Run: Before upda...
How to Create Incident Response SLA for P1 and P2 and add Response commitment
Create Incident Response SLA for P1 and P2 and add Response commitment in all SO below.SO_MSP_Plus_Diamond_P1_4hrSO_MSP_Plus_Diamond_P2_8hrSO_MSP_Plus_Diamond_P3_24hrSO_MSP_Plus_Diamond_P4_48hr
Resolved! Flow Designer Approvals
Hello! I am working on a simple practice assignment and the requirement is 1. Should move for approval to the requester manager mentioned in the forma. If approved by the manager the one task has been attached for fulfillment and it should be assig...
JIRA comments to ServiceNow - wiki markup versus HTML problem
Hello, JIRA is sending customer comments to ServiceNow via webhook as wiki formatting.I would like to convert this WIKI into HTML into ServiceNow comments.Has anyone implemented this already, please?This is what I type in JIRA This is what I get via ...
Resolved! Reference field showing different date/time in list view and form view
I have created a Start Date Time(reference field) Display value is true .In another table reference field this Start Date Time field shows different Time i added that table as related list you can see it in image below it shows different timing:
How to get distribution list from O365 to Catalog item onload script
we have a requirement to get the distribution list of logged in user where he is in owner and populate the distribution list in select box on form loads, i am not able to figure it out how and where to start ? can any one help me on this? and is it ...
how to avoid inserting duplicate file name in sys_attachment table
Hi Team,We are using order guide and have created a variable as attachment. We are cascading the variable in servicenow.Based on no of RITM attachments are inserted to sys_attachment table. Could you please help me how to avoid the duplicates while i...
Change Interceptor in ATF
Hello, I want to click the normal change in the change Interceptor window. Is there any option present in the ATF? Please let me know.
Resolved! hasRole in Server and Client
Hi, We know that g_user.hasRole('itil'); will return true if user has itil role or admin role. Similarly does, gs.hasRole('itil'); works the same or does it return true only when user has itil role.
Resolved! Do users need any licenses to create incident tickets through record producers on a portal?
Can users without any role or any licenses associated or bought, create (Only Create) incident records through record producers that are hosted on portal pages?we would like to allow a certain number of users to create (Only Create) incident records ...
Resolved! incident.overview acl not working
Hi,Admin doesn't have major_incident_major, but still able to edit field overview field. Why so?Thanks in Advance
Resolved! UI Action is only visible to Requested By manager and Requested by on Change Form
Can any one provide me the condition for UI action in change form so it is only visible to requested by and requested by manager ?
