I do not want the due date on my Ritm
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
Forum Posts
Resolved! Group Manager should be able to remove/add people to the group
Hi Team, I have written Create/Write/Delete ACls so that only group manager can remove/add users to the group: I have created 3 table level ACls which is sys_user_grmember.None with Script condition as below: answer = false;if (current.group.manager ...
Update urgency of an incident when end user wants to escalate incident via VA chatbot
Hello EveryoneRecently I got one requirement of urgency of an incident must be updated as high when end user selects as Yes for a question "Would you like to escalate this ticket ?" in Virtual agent chatbot.(Topic name is Check IT Ticket Status) (ple...
run script to extract value of a mrvs
Hello,this is for a catalogue item that has MRVS. we are processing approvals through a workflow and we are using a switch condition to extract the MRVS values. based on the selection i the variable, the approvals should trigger. but it is not worki...
Getting Error - MRVS Data fetch RITM to catalog item
I am trying to copy the MRVS data from an existing RITM and put it in a new catalog item by using GlideAjax, and when I am trying to put the request in the cart or submit, it gives me an error: "Something went wrong on your request; it could not be ...
popup window once user login
Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here?UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name', ...
Walk-up Experience appointment scheduling
Is it possible to config a location to allow a service desk agent to create an appointment but not show the location on the portal. Basically, only agents could schedule - not end-users. Thanks - Mark.
Resolved! Incident Average Time to Acknowledge
I have been tasked to create a report that shows the Average time it took the NOC to acknowledge an Incident (state change to In Progress). I've tried to use the "Incident SLA" table & the "Metric Incident" tables and the report returns No data to di...
Catalog task not created if Approval is done while impersonating Aprrover
I am setting up approval workflows for ITSM and testing it out. From the workflow, catalog task should be created if the RITM is approved. This works fine when i approve RITM as a System Administrator in the Native UI.However, when the Approval is do...
Approval field need to be set as approved on sc_request
Approval field on the request form is being set as not requested on record insert. I want it to be set as approved. We are not using the sc_request record's approvals. I need to directly trigger the flow for the sc_req_item instead of waiting for th...
How to view a Calendar release ?
The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view calendar only from report but the user would like a button or a link in the form. How can I add it...
Resolved! regarding related list button
hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...
Similar Incidents
Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Resolved! How to add Attachment to Existing Incident Record using Virtual Agent.
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
Allow users to create templates
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar