What is Tier 1 application?

what is Tier 1 application? Which table in the ServiceNow store the data of tier 1 applications?

What's the Virtual Agent and Agent Workspace % of effiency?

Hi everyone, I hope this message finds you well. I am reaching out to inquire about the efficiency metrics associated with  Virtual Agent and HR Agent Workspace functionalities.  I want basically the numbers of, for example, % of improvement when usi...

URL to Dependency View with Predefined Filter

I am trying to configure a UI Action on Incident Table that will open the dependency view of currently selected Configuration Item with a particular 'Predefined Filter'.  I can select the filter after opening the dependency view but I am unable to di...

How to get number of attachments for a catalog item in client script on submit

How to add cc in email notification

Hi,I have a catalog item and variable referring to cmdb_ci . When user is creating service request they will be selecting the asset name form the variable and will submit the request. I want to send an email notification for the user who performed th...

How to add CC in the notification activity of workflow in ServiceNow

Hi Team,I have a requirement to add cc in the notification activity of workflow in ServiceNow. Could some one please help me on that. Thanks in Advance

How to include variables in employee center under the my request portal

Good Day All, Please help me on the scripting part that i need to include the variables under my request in esc portal  

Redirecting ITIL User to Backend instead Portal

Hello All, In our instance users are redirecting to portal, now we have requirement that "itil" users must redirect to backend instead portal after login/impersonating. Can someone please help me on this. @Ankur Bawiskar  @Mark Roethof @Aman Kumar S ...

Connection Attibutes

Guys @Ankur Bawiskar @Community Alums @Dr Atul G- LNG  or anyone please clarify my query While setting up Integration spoke or JIRA or SAP using connection & credentials we are providing the required details & setting up the connection after that we ...

Prepopulate multirow variable with form variable

Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...

Catalog item not available to is defaulted to SNC EXTERNAL

Hi, I have a strange behavior in the UTAH developer instance. When i create a new catalog Item i get related list Not Available for defaulted with SNC_EXTERNAL User Criteria.I read in many thread that this is a regular behavior. We can't delete it un...

short cut for display backend values on form in servicenow ?

Embedded hyperlinks in Close Notes

Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...