This thread is several years old and I can't find anything newer that might include newer tech. I have one catalog item that requires an approval from a specific group of people (and is a separate group in ServiceNow). I need to exclude it from anyon...
Hi All,I have a question :Could anyone please tell me how to add a hyperlink to the message in notification? Thank you.
Hi All, I have a requirement to make a catalog item visible to a specific group, i did check the conditions and its Active=True, Hidden=false. I was able to see the catalog item upon impersonating myself. But the specific group isn't able to see the...
Hello, I'm trying to check how to display knowledge articles for the Live agent chat options in Service Operations workspace. I have the option /search-kb but when I type in any keywords or search for something I get "No matching articles visible to ...
Hi all,I'm new to Service level agreement(SLA),below is the requirement:Please review the SLA clock of the assignment group xyz as per Paris time and it needs to be stopped as per Paris time during the working hours. along with weekend and Paris (Als...
On a catalog item, I am working with 2 List Collectors: one looking at the cmbd_ci table and one looking at the cmn_location table. What I need is to have the Location List Collector field update to contain the location of each CMDB CI item added to ...
Hello Experts, We have enabled the AI Search in one of our development instances.We have added custom facets like incident and problem and added conditions to show the relevant incidents and Requested items.The issue is when we search with the entire...
HI, 1. Limit visibility to only these two groups (monitoring team, delivery team) and restrict visibility to others. 2. delivery team should be able to see only Source==phone related security incidents tickets. Other source security incident tickets ...
Hi Community,Here is my question: What if we have 2 ACLs, on the one hand, one allows write access on a field to all users, who are having "snc_internal" role, while the other allows write access to the same field to all users, who have "itil" role? ...
Hello ServiceNow Community,I've hit a roadblock in my knowledge and previous community entries haven't addressed my issue.Is it feasible to incorporate additional fields from the 'Order Confirmation' widget into the variable editor of a Requested Ite...
Hi, in a Scheduled Job, I'm trying to create an RITM which is the parent of other RITMs. The problem is that even though I set the state to "New," when I execute the code, the RITM is created, but the state is "Closed Skipped" with resolution notes s...
Hello, I wanted to know how to redirect knowledge article link in VA Agent search result to current instance. When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or ...
Hey! I have 2 list fields on the incident table, both have a sys_user_group table in the list. I require that if I delete one group in one field, it should automatically be deleted from another field too, if I delete multiple groups, the same groups ...
Asking for some help please.Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value. Catalog Client Scrip...
Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks
