I cannot able to edit Author field on published knowledge articles

[Sanjay Kumar10]

I cannot able to change/update Author field on Published articles even after I updated "glide.knowman.versioning.minor_edit_fields" system property. Could someone please help me what is the issue.

@Dr Atul - LNG 

@Community Alums 

@Ankur Bawiskar 

@Jaspal Singh 

@Sandeep Rajput 

@SN_Learn 

@Satishkumar B 

@Mark Manders 

Thank you.

[SN_Learn]

Hi @Sanjay Kumar10 ,

In PDI it is editable, looks like there is some configurations/setup done on your instance.

Please utilize the Security Debugger tool to find out if any ACL is restricting that:

ACL debugging tools 

[Sanjay Kumar10]

Hi,

Thank you for responding.

In the above image, why checkout button is not available and moreover Client instance also new instnace. not sure why it's not editable for me. I even tried on PDI as well.

[Mark Manders]

Because that picture is probably from an instance without the plugin activated.

What did the debugging tools tell you? You only say that it's a new instance and that you aren't sure why, but not what you did with the information provided to resolve your issue.

[Satishkumar B]

Hi @Sanjay Kumar10 
you should be able to edit the Author for the published KB Articles. refer the below article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852951

if not  then please try to debug you author field using Access Analyzer to see if something is restricting or not

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