need to restric reference field only to particular table

[suresh kaliappa]

Hi Experts,

In task_ci table there is a reference field called swapped ci. This is a table used by multiple table. like incident and change. i want to restrict to incident table . but dictionary override option was not displaying. So can someone please tell me how to make changes to this field which affects only incident table but not for other tables. 

[Community Alums]

Hi @suresh kaliappa ,

Unfortunately, you are getting the correct behaviour from instance.

Let's understand in a better way , for example incident, problem, change all extend the task table.  So for the task attributes like short_description, assignment_group, etc you have the ability to create a dictionary override specific for incident, problem, change.

If the attribute you are trying to modify isn't on a "parent" table you don't need to create a dictionary override and you just need to modify the dictionary record itself. 

[suresh kaliappa]

Hi Sandeep , Thank you for your information. it was relly useful. but one more help required from you. that was the table task_ci includes in multiple table related record. i want to restrict the reference field only if task number is incident record and if task number is other record then it should be default one. so can you please tell me is there any possible ways to do this. 

[Ehab Pilloor]

Hi @suresh kaliappa,

You can select Configure Dictionary of the reference field Swapped CI and go to Reference Specification. There you can include Number starts with INC as Reference qual Condition. I checked it for Caller on Incident in PDI as I feel your mentioned field is custom.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks and Regards,

Ehab