I cannot able to edit Author field on published knowledge articles

Sanjay Kumar10
Tera Expert

I cannot able to change/update Author field on Published articles even after I updated "glide.knowman.versioning.minor_edit_fields" system property. Could someone please help me what is the issue.

 

SanjayKumar10_0-1722417813180.png

 

@Dr Atul G- LNG 

@Community Alums 

@Ankur Bawiskar 

@Jaspal Singh 

@Sandeep Rajput 

@SN_Learn 

@Satishkumar B 

@Mark Manders 

 

Thank you.

5 REPLIES 5

SN_Learn
Kilo Patron
Kilo Patron

Hi @Sanjay Kumar10 ,

 

In PDI it is editable, looks like there is some configurations/setup done on your instance.

 

SN_Learn_0-1722419428209.png

 

 

Please utilize the Security Debugger tool to find out if any ACL is restricting that:

ACL debugging tools 

 

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Mark this as Helpful / Accept the Solution if this helps.

Hi,

 

Thank you for responding.

 

In the above image, why checkout button is not available and moreover Client instance also new instnace. not sure why it's not editable for me. I even tried on PDI as well.

Because that picture is probably from an instance without the plugin activated.

What did the debugging tools tell you? You only say that it's a new instance and that you aren't sure why, but not what you did with the information provided to resolve your issue.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Satishkumar B
Giga Sage
Giga Sage

Hi @Sanjay Kumar10 
you should be able to edit the Author for the published KB Articles. refer the below article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852951

if not  then please try to debug you author field using Access Analyzer to see if something is restricting or not

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Mark it helpful 👍and Accept Solution !! If this helps you to understand.

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