I'm not able to change ticket counter

ayeshaahmad
Tera Contributor

‎11-29-2023 07:02 PM - edited ‎11-29-2023 07:05 PM

Hello expert, 

 

I've tried to reset the ticket number counter but I seems couldn't see the option to do that. 

Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:

1. 001 again

2. How to set from IR10001 to IR0001

 

Thanks,

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AshishKM
Kilo Patron
Kilo Patron

‎11-29-2023 07:55 PM

Check the number maintenance table, reduce the digit and test. 

 

AshishKMishra_0-1701316479078.png

-Thanks


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ayeshaahmad
Tera Contributor
In response to AshishKM

‎11-29-2023 10:21 PM

I have tried this but not the solution I want. If you look below, the incident I want to create has IR10060 as ticket number. How to reset this to start number again? To IR0001. 

ayeshaahmad_0-1701325213822.png

 

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