Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

I'm not able to change ticket counter

ayeshaahmad
Tera Contributor

‎11-29-2023 07:02 PM - edited ‎11-29-2023 07:05 PM

Hello expert, 

 

I've tried to reset the ticket number counter but I seems couldn't see the option to do that. 

Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:

1. 001 again

2. How to set from IR10001 to IR0001

 

Thanks,

0 Helpfuls
  • 317 Views
2 REPLIES 2

AshishKM
Kilo Patron
Kilo Patron

‎11-29-2023 07:55 PM

Check the number maintenance table, reduce the digit and test. 

 

AshishKMishra_0-1701316479078.png

-Thanks


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
0 Helpfuls

ayeshaahmad
Tera Contributor
In response to AshishKM

‎11-29-2023 10:21 PM

I have tried this but not the solution I want. If you look below, the incident I want to create has IR10060 as ticket number. How to reset this to start number again? To IR0001. 

ayeshaahmad_0-1701325213822.png

 

0 Helpfuls